POSITION SUMMARY: Responsible the execution of Data Center Service Desk processes, functions, activities and tasks. Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions. Serves as the initial triage and resolution point for all shift-based activities and performs: resolution, escalation or recall actions and activities as directed by SOP or Service Desk Shift Lead. Assists in Preparing for and executing shift transition with oncoming and off going Service Desk Shift Lead, ensuring a comprehensive and orderly transfer of knowledge, schedule, equipment, tasks and activities across shift roles. Executes Service Desk Battle Rhythm activities and assigned activities: Data Center Equipment Checks, COP Monitoring, Platform Patch Preparation/Execution, Database and Platform Backup Initiation, Preventative Maintenance on Data Center equipment, services and applications, Customer/Stakeholder Notification, etc)
8140.01 Requirements: Billet must be filled with an IAT II level contractor
Must be a US Citizen and possess a Secret ClearanceAbout Us: CoreSys Consulting is a Veteran Owned Small Business (VOSB) working primarily with the US Government. We hold a CMMI maturity level 3 rating in both Services and Development as well as an ISO 9001:2015 certification. The CoreSys leadership team has over twenty years of project planning, execution, and maintenance of Information Technology (IT) systems. We specialize in Custom Application Development, Enterprise Architecture and Governance, DoD Architectural Framework (DoDAF), Service Oriented Architecture (SOA), CIO Support, Application Transformation and Modernization, J2EE / Open Source Solutions, Data Warehousing, plus much more. Full time employees are eligible to participate immediately in CoreSys Consulting Services’ competitive employee benefits package, which includes medical, dental, vision, disability and life insurance as well as participation in our 401k program with a company match.