Director of Operations

CorTalent - Minneapolis, MN

Opportunity Overview:

CorTalent has been retained by an entrepreneurial SaaS organization in Minneapolis, MN to find a new Director of Operations as they rapidly grow. This is a cutting-edge company ahead of their times that focuses on technology and loyalty programs in convenience store industry. We are looking for someone who is passionate about developing people in their careers. With a passionate and driven team, they are well positioned to take this Company to the next level but are seeking a leader and mentor to work through this growth together. Someone who is entrepreneurial, motivated, and innovative will be best in this culture. Not only will this person oversee operations, but they will also be a key leader in the overall success of the business. There is growth potential for this leader to become the company’s key Integrator. This is a company that hires and leads with their core values, so this person must display these qualities: passionate customer focus, positive attitude, do the right thing, believe in loyalty, and pride in work and life.


Position Summary:

The Director of Operations / Integrator will serve in two unique roles. The first is to provide hands-on strategic and people leadership for the operations of the Company including Technology and Client Services. The second will be to work closely with the Owner/CEO to provide strategic planning and development across the rest of the organization. This is a Technology / SaaS company that has grown exponentially in the last two years. There are plans for continued growth in 2021 and it is imperative that this business put the necessary systems, tools, processes, and controls in place now to support this growth.


Operations Responsibilities:

  • Hires and develops leaders in each functional area under Operations – Technology, Client Services
  • Ensures technology solutions are scalable, reliable and efficient
  • Exhibits servant leadership qualities and team player mentality by assisting the team with performing projects and achieving business objectives
  • Develops, recommends and implements Operations policies, procedures and standards and recommends business plans and objectives to CEO regarding customer loyalty and satisfaction, technology and product development to achieve approved plans and objectives in each area of Operations
  • Develops and implements scorecard metrics to track customer success
  • Operations performance against operating plans and standards. Communicates results to subordinates and approves changes to plans. Creates and manages corrective action plans as needed periodic reports on performance to CEO
  • Supports strategic plan by developing, leading and managing longer-term Operations projects, such as new technology adoption


Integrator Responsibilities:

  • Serves as the ‘right-hand’ to the CEO/Visionary to help plan, execute and manage across the entire organization
  • Provide input for the Company’s overall business plan, executes in helping to achieve or exceed planned P&L objectives
  • Be a catalyst for resolving issues across the Company effectively- seeing real problems, being comfortable with conflict, calling out the problems, and assisting in solving the problems in a practical and healthy manner. Ensures the leadership team functions in a healthy and cohesive manner
  • Detail driven, plugged into the day-to-day activities of the Company to help the CEO assess, execute, improve and scale
  • Works with the CEO to ensures that everyone is truly following and adhering to the company’s core processes and operational system with consistency
  • Demonstrates effective project management skills and models this behavior across the organization
  • Dependably demonstrates a relentless obsession with values alignment, focus, simplicity and clarity
  • Effectively collaborates with the visionary and stays on the same page
  • Maintains an important level of respect for the Visionary
  • Can filter and translate the ideas of a Visionary into a functional plan for the company
  • Confirms that all key messages are properly cascaded through the organization
  • Verifies that a high level of effective communication exists throughout the organization


Qualifications and Competencies:

  • Technical or Business degree, MBA or Masters preferred
  • 7-10+ years in a strategic leadership role within a SaaS company
  • Demonstrated ability to execute against a business plan
  • Experience setting strategy and communicating direction
  • Superb communication skills, both written and verbal
  • Proven influencing skills and ability to drive results
  • Experience with a Board of Directors’ and or/ Executive Leadership team
  • Dedicated people leader, focused on assessing, developing and leading management teams

Posted On: Tuesday, April 13, 2021

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