Consultant and Client Support Specialist

CorTalent - Minneapolis, MN


The Consultant & Client Support Specialist is a critical member of our client's Service Operations team and manages the day-to-day operations of the business, understanding the vision of the organization and using that information to meet and exceed consultant and client needs efficiently, consistently and effectively. The Consultant & Client Support Specialist will be responsible for managing the details that go into client engagements including pricing, contracting, engagement management, and administrative support.


Our client partners with CEOs, senior executives, and high potential leaders to help individuals realize their – and their organizations’ – potential. Their unique style combines business acumen, humanistic psychology, neuroscience, and an eclectic blend of leadership insights from academic theory to historical narratives. Their success is a result of a commitment to excellence and built upon their values of contributing to a greater cause, collaboration, continuous learning, fully invested partnership, maximizing human potential, and authenticity.


This position is responsible for a wide variety of activities including:

Office Management

  • Own the front office experience for all clients and guests. As the first face our visitors encounter when they enter our establishment, you must be friendly, informative, and welcoming

  • Manage relationships with vendors and suppliers, including but not limited to facilities, IT, printer/copier maintenance, and manage office supply stock

  • Gracefully field and direct phone calls, inquiries, and respond to urgent needs

  • Light administrative work including proper mail distribution, depositing checks and mailing items as needed

Executive Assistance

  • Support both the CEO and Principal Consultant to ensure they have everything they need to deliver on engagements

  • Meet with the CEO and Principal Consultant regularly to understand their book of business and what needs to be scheduled, planned, created and coordinated

  • Responsible for proactively reviewing calendars, directing the Office Manager to schedule appointments and make travel arrangements for CEO and Principal Consultant as needed

  • Create tangible deliverables that go into service delivery including client-facing materials, templates, graphs, charts, PowerPoints, compiled assessment / survey results, visual elements, etc.

  • Provide administrative support for tasks such as: taking client or staff meeting notes, proofreading reports, drafting emails, inputting time into time-tracking tool and special projects as capacity permits

Engagement and Project Management

  • Oversee and execute on the operational processes that go into fulfilling client engagements including our proprietary impact measurement tool SAMM™, the contracting process, and the assessment and survey administration processes

  • Work with clients and event-site vendors to ensure consultants have everything they need at third-party sites for presentations, facilitated team sessions, speaking engagements

  • Create project plans for complex engagements detailing the timeline with specific deliverables.

Pricing and Contracting

  • Act as the primary point of contact for pricing engagements using the firm’s standard pricing worksheet and tools to calculate pricing for complex engagements

  • Calculate compensation and commissions for contracted consultants when applicable

  • Create, edit, send and manage electronic SOWs

  • Approve CEO Advisors and Adjunct Consultant billing worksheets and process for payment

Business Systems Administration

  • Salesforce – make updates to Customer Relationship Management (CRM) tool.

  • ClickTime – input new client accounts, engagements and consultants’ time into time tracking tool

  • Question Pro – create, manage, administer surveys, generate reports and analyze survey data

  • Eloomi – be administrator to our Learning Management System (LMS) tool to set up new accounts and assign work

  • Analyze procedures and problems in order to automate and improve existing processes


  • Bachelor’s degree required; Business, HR, Operations, Communications, or related field.

  • 2+ years professional working experience

  • Quick learner with great comfort investigating, learning, and implementing new pieces of technology

  • Exceptional written and verbal communication skills

  • Experience in a professional services environment a plus

  • Project Management experience a plus

  • Excellent verbal and written communication skills, suitable for internal and external client audiences.

  • Proficiency in Windows OS and Microsoft Office Suite is required. Highly competent with Microsoft Word, Excel and PowerPoint

Posted On: Friday, April 8, 2022

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