Payroll System Consultant

CorTalent - Minneapolis, MN, United States

Opportunity Overview:

An innovative financial software company is looking for a Senior Payroll Analyst to join their team! If you are an experienced Payroll professional with strong technical and functional problem-solving skills as well as exceptional customer service then this role may be perfect for you! This full-time position will be responsible for providing front-line primary application support to customers on various issues and inquiries relating to the integrated enterprise HR software.

Culture: Our client is very family oriented and believes in a good work-life balance. Their small team fosters collaboration and an atmosphere of innovation as they strive to be responsive to the requests of their customers and continually improve their software and service offerings.


  • Provide Payroll, Benefits, Personnel and Time & Attendance (ESS) customer queries in a timely and accurate way, via phone, webinar, email
  • Define, prioritize and categorize issues (Triage)
  • Analyze payroll/benefit issues and assist customers with resolutions
  • Work with cross functional teams to resolve customer issues and escalate complex problems to appropriate team members
  • Enhance and assist with implementation of new Payroll/HR systems
  • Educate customers on products and services
  • Assist customers with designing and writing ad hoc reports as needed
  • Effectively communicate customers' change requests by writing up details and discussing with supervisor and internal programming team
  • Manage follow up with programming team and customers to ensure application issues are resolved
  • Contribute to the support knowledge base
  • Document processes and methodologies used to diagnose and resolve customer issues into appropriate service tools
  • Create and maintain release notes to be sent to customers regarding updates to our software system
  • Stay up to date on, and assist with maintaining, government-related Payroll items such as, but not limited to, annual tax tables, social security limits tax filing requirements
  • Stay up to date on, and assist with maintaining Benefits related reporting, such as EEO and ACA, Defined Contribution limits, etc.

Required Experience:

  • 2-3 years of experience in a client-facing role (account manager, call center, help desk, software support, application support, production support)
  • Experience and understanding of Payroll and/or Accounting Software
  • Payroll Service or HR Experience in a service related environment
  • Quarter/Year End Processing Experience
  • Familiarity with forms 940, 941, W2, W3, 1099, state and unemployment returns
  • Excellent customer service and people skills
  • Strong troubleshooting, problem-solving, strategic thinking, organizational, and teamwork skills
  • Highly self-motivated with the ability to manage time
  • Is a partner/advocate for project success and best practices
  • Proficiency in Word, Excel and Outlook
  • Confidentiality - Adhere to the highest degree of professional standards and strict confidentiality on matters requiring discretion
  • Relationship skills Ability to communicate effectively and professionally, both oral and written with all levels of the organization.


Preferred Experience: 

  • Understanding of relational database system is a plus
  • Good understanding of HR related products and terminology, implementation, architecture and integrated technologies
  • Multi-state payroll experience
  • Previously employed at a software company
  • Ticketing software like Team Support, etc.
  • Webinar tools such as GoToMeeting, Zoom, Turbo
  • Results oriented; committed to quality of product service
  • Ability to work in teams and committed to never letting a teammate down
  • Self-motivated and creative; having the natural drive to learn and pick up new challenges
  • Ability to think conceptually on the fly
  • Adaptive to change, comfortable in fast-changing technology environment
  • Always looking to raise the bar of own skills/competencies

Posted On: Friday, October 4, 2019

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