The Account Manager – Mailing Specialist has the critical role of providing an exceptional client experience from project inception with the focus on the successful coordination of print, mail and digital communication projects. The Account Manager – Mailing Specialist is responsible for managing the entire production process of jobs from the point of hand-off by the Account Executive through completion and will follow standard proactive communication practices between the Customer, Manufacturing, and the Account Executive to keep all key players informed daily on the status or progress of projects. Customer updates should be delivered in proactive fashion, prior to the customer inquiring about project status, and within the customer’s communication preferences set. This role will provide regular guidance and training on the subject of mailing to account management team as a critical function in improving SeaChange performance, quality and deliverance of the ultimate customer experience.
Duties and Responsibilities
Required Knowledge and Experience
Excellent communication and writing skills are essential to appropriately interpret production instructions. Interaction with customers and internal clients in a professional manner is a key component of the position. He/she must possess extensive knowledge of the print and mailing industries, high quality standards, mature judgement and strong organizational work habits. Must have background using MicroSoft Office products including Excel, Word, Outlook, and the Internet.
This position requires, or may require, access to “Client-Sensitive” data, PHI/ePHI access or authorization. Mandatory security training as well as background/drug screen/credit check will be implemented.
Preferred Education/Training and Systems
An Associate Degree in printing or related field or a High School diploma/GED along with the equivalent industry related experience and training
Mail Piece Design Certification
Project Management Certification (PMP)
Pace/EFI Production system or similar production software
As SeaChangers we will always act in a manner that reflects our core Values. We will handle our exchanges with each other and our customers in a way that represents SeaChange in a Positive and professional manner. Our communications, discussions and actions will be Respectful so that all participants feel heard and valued. We will be Innovative with new and fresh approaches as we collaborate with our customers and each other to create best processes and products, all the while understanding the need to be Nimble in accommodating project, customer, supply and business need changes. We will be Trustworthy in our interactions and our commitments as we meet and exceed our customer expectations in product delivery and service.
Continuous periods of sitting at workstation – standing meetings are encouraged
Continuous small motor movements (typing, grasping, filing, writing)
Regular lifting of 2-10 lbs and occasional lifting up to 25 lbs in preparing jobs, sample kits and mailings.