CorTalent - Everett, MA

Company Overview

Our client is a minority-owned business that transforms ground transportation to move companies and communities forward.

Position Overview


Reporting to the CEO the COO will be second in command and will be responsible for the day-to-day operations of the firm. The COO will be an integral part of the leadership team and will be a key contributor to making the strategy and vision of the company a reality.


Duties and Responsibilities


  • Forge and maintain outstanding relations of trust with shareholders, partners and external authorities, and clients
  • Ensure that the company runs with legality and conformity to established regulations
  • Set strategic goals for each department
  • Revise and formulate policies and promote their implementation
  • Develops, implements, and reviews systems to increase department efficiency and effectiveness while maintaining a high quality of service delivery
  • Maintain a working knowledge significant developments and trends in the Transportation field
  • Assist with the creation and approval of RFPs
  • Sets the standard for culture, values, and professional behavior, always leading by example
  • Develop an annual operating budget for the company that reflects the objectives and goals
  • Develop scorecard KPI’s and metrics
  • Oversees day-to-day operations to drive overall performance; and to achieve the financial goals defined in the budget through implementation and execution
  • Serve as core member of acquisition team by identifying candidate firms, assisting with negotiations, developing integration strategies, and establishing relationships with key members of the acquired firm to promote a successful integration
  • Performs annual reviews by which support for the individual and the individual’s career path are consistently discussed and reinforced
  • Participates in conflict resolution procedures and situations
  • Establishes and communicates corporate policies and ensures that they are uniformly understood and properly interpreted and administered
  • Implement and improve an effective Quality Assurance/Quality Control (QA/QC) Program
  • Maintains a strong loss prevention strategy
  • Retains direct responsibility for selected business development and client maintenance activities
  • Control financial policies and procedures
  • Team up with management to implement business saving and other financial strategies
  • Key point of contact in relationships with major clients, government agencies, and professional societies
  • Manage relationships/agreements with external vendors and clients
  • Suggest and implements improvements for each department
  • Assists in the coordination and resolution of complaints with clients and other agencies, as necessary
  • Performs other reasonably related business duties as assigned by immediate supervisor and/or management



  • Utilize various computer programs (Word, Excel, Outlook and scheduling)
  • Proven results as a business leader
  • Experience building high performing teams, including the ability to recognize and cultivate rising talent required
  • Adept at transitioning seamlessly from a strategic level vision to day-to-day tactical operations required
  • Varied experiences and responsibilities in Operations, Finance, and Human Resources strongly preferred
  • Bachelor’s degree required
  • Minimum 10 years management experience
  • Organizes self and workload in an effective and efficient manner
  • Responds and handles stressful situations without compromising service or quality
  • Represents the firm as appropriate at top-level negotiations, discussions, contract signings, and professional and business meetings.
  • Must understand, speak, read, and write in the English language

Posted On: Wednesday, November 25, 2020

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