VP of Operations

CorTalent - Elk River, MN, United States

Company Overview

Our client exceeds expectations in the loading dock and commercial door industry because they provide a solution advantage. Their solutions range greatly because they have relationships with multiple manufacturers; backed by good, better, best options. They take pride in knowing they can provide the best overall option when servicing facilities.


Position Overview

Oversees companies overall service operations structure while looking to create opportunities to refine processes, personnel, and infrastructure to meet current and future demands.


Job Duties

  • Work with the Service, Operations, and Sales teams to translate strategy into departmental goals and KPIs and to track success and address areas which need improvement
  • Leads and coaches’ direct reports on their development and success
  • Reviews service technician productivity reports and provides feedback to service manager
  • Conducts timely, complete, and meaningful performance management conversations
  • Participates in and approves hiring decisions made by the team
  • Identify areas of improvement for our product and customer experience and collaborate with other departments to implement changes
  • Direct and optimize current and future labor needs
  • Driving a culture of safety and managing several safety initiatives and processes.
  • Ensure all services and products meet quality standards
  • Plan, design and align capabilities for future company initiatives and projects
  • Work closely with sales to understand demand trends and align our capabilities to meet any changes in demand
  • Contribute to overall business strategy and annual budget process
  • Review and monitor P&L to meet company goals


Position Requirements

  • Strong background in operations within a service-based environment
  • Experience with developing budgets and writing business plans
  • Proven track record of year-over-year growth of operation
    • Experience building high performing teams, including the ability to recognize and cultivate rising talent
    • Strong written and verbal communication
    • Adept at transitioning seamlessly from a strategic level vision to day-to-day tactical operations
    • Working knowledge of data analysis and performance/operation metrics
    • Bachelor’s Degree preferred

    Posted On: Tuesday, October 19, 2021

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