Field Service Technician

CorTalent - Minneapolis, MN

Position Overview:

The Field Service Technician is responsible for the overall development and implementation of various installation and maintenance services. The person in this position will provide these services in the field at customer sites as well as in the HM Cragg corporate facility.

Reporting Relationship:

The Field Service Technician reports to the Service Manager


  • Install/remove/replace battery systems, related accessories and hardware
  • Perform preventive maintenance services on battery and battery charging systems in UPS' (Uninterruptible Power Supplies), Utility and Telecommunications environments
  • Install/removes common system equipment/hardware, including wiring and connections on non-working equipment
  • Adheres to all company and industry safety policies and procedures
  • Adheres to the applicable customer, industry and manufacturers maintenance/installation methods and standards
  • Demonstrates proper operation of basic tools and test equipment
  • Supplies and organizes trucks with all equipment necessary to perform job functions at various sites.
  • Proactively stays up to date on safety training, compliance and knowledge of HAZ MAT and DOT requirements
  • Continually trains and develops to advance to next levels of Field Service Technician
  • Perform other assignments as assigned

Note: This position SHALL NOT perform work operations or job activities on working equipment or live circuits without the direct supervision of a qualified Level IV Technician.


  • Ability to take direction, communication and supervision from Project Manager, Service Manager and upper levels of management
  • Excellent communication and customer service skills
  • Excellent attendance record
  • Demonstrates proper use of material handling equipment
  • Demonstrates basic electrical knowledge experience
  • Demonstrates proper operation of basic tools and test equipment
  • Proactively stays up to date on safety training, compliance and knowledge of HAZ MAT and DOT requirements
  • Adheres to company policies as stated in the Employee Handbook and Safety Policy

Personal Attributes

  • Demonstrates honesty and integrity in work and relationships
  • Demonstrates servant leadership principles with internal and external customers
  • Demonstrates innovation/creativity in work
  • Possesses strong work ethic and takes ownership of both company and client goals/objectives
  • Focused on understanding, meeting, and exceeding customer expectations
  • Focused on collaboration and teamwork for the mutual success of the company and its employees

Travel expectations

  • Required travel to customer sites out of town for overnight and/or extended periods of time


  • High school diploma
  • Minimum 2-years Electrical degree or equivalent experience preferred
  • Ability to work at various heights
  • Ability to lift items greater than 25lbs (and up to 150 lbs.) repetitively on a regular basis
  • Ability to maintain a valid driver's license
  • Ability to obtain Class C Commercial Driver's License with Hazardous Material Endorsement
  • Must pass a physical exam, background check and pre-employment drug screening

Posted On: Tuesday, August 23, 2022
Compensation: $22.00

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