Service Now Developer - Senior

Data Intelligence Technologies - McLean, VA

Job Description:

Data Intelligence is seeking a ServiceNow Developer/ServiceNow Business Process Expert. This candidate will support our client with design, creation, deployment, and maintenance of multiple ServiceNow applications supporting the Intelligence Community.


Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Asset Management, Change Management, Custom Development, etc.

  • You will be responsible for helping to develop code, unit test, hold code reviews, check in code and help to build the code pipeline for continuous integration/continuous delivery.
  • Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API
  • Create, maintain configuration management on the ServiceNow platform in all environments
  • Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
  • Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals
  • Provide expertise in standards and validations (e.g., ISO 9000)
  • Provide group facilitation, interviewing, training, and additional forms of knowledge transfer
  • Act as key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts
  • Champion awareness training and implementation of business processes
  • Develop process documentation, testing, workflows, and work plans
  • Lead workflow presentations to leadership and Mission Partners as required
  • Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks
  • Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow

Required Skills:

  • Active TS/SCI With Poly Clearance is required
  • Bachelor’s degree preferably in an IT related field 6 years of related experience; or a Masters with 4 years of experience; an Associates with 8 years of experience
  • Backend development experience with C#, Java, Node.js, Python, Go, and Ruby programming languages
  • ServiceNow experience
  • ServiceNow developer certification
  • Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management
  • Excellent interpersonal skills with proven ability to team with industry partners
  • Ability to communicate effectively in a fast-paced environment
  • Fully capable with the Microsoft Office suite (Excel, PowerPoint, Word)
  • Ability to estimate work effort requirements efficiently and appropriately
  • Strong public speaking skills and professional demeanor required
  • Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation

Desired Skills:

  • Configuration Management experience
  • Configuration Management certifications
  • Project Management Professional (PMP) certification
  • Other ServiceNow certifications
  • Graphics design or UX/UI design experience


Posted On: Wednesday, September 22, 2021

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