If you have experience wearing multiple hats at the same time, please keep reading.
Our clients is in search for an experience SNOW project manager, Admin, and Developer.
ServiceNow Certifications are nice but we both know that actual experience is what matters.
Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations, and supporting the Service transformation teams.
The candidate will be have an understanding of Service Now functionality and how all ITIL processes can be implemented in Service Now.
This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The Service Now Administrator will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
As new technologies emerge and impact Service Now, the Service Now Administrator is expected to learn these applications very quickly and resolve any problems involved in integrating new applications with our systems.