With more than 200 shops over America and more than 95 years of making quality chocolate, we offer more than 100 assortments of candy, chocolates and gifts. With a thriving on the web store, we maintain our reputation for producing the highest quality of candy and providing superior customer service. Our developing business is looking for an IT Support Technician to join our group.
Complete assigned support requests within the established time frame
Monitor and maintain all company workstations and peripherals (printers, scanners, etc.)
Provide primary support for assigned locations including corporate and shop locations
Monitor and maintain requests for support assistance including coordination with other support personnel
Complete special projects as assignments including new shop openings and shop moves
Work occasional overtime as required
Minimum 3 years’ experience supporting workstations and peripherals in large LAN and WAN environment with 1200+ computers and 250 geographic locations
Minimum 3 years’ work experience with Windows XP, Windows 7 and Mac OS.
Minimum 3 years’ experience supporting Microsoft Back Office family line of products including MS Office and Outlook.
Formal technical training and certificate is a plus
Excellent customer service, interpersonal and communication skills
Devoted Placement provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Devoted Placement complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.