Sr. Systems Analyst Position in Charlotte, NC
We are looking for a Senior Systems Analyst to join a Production Support team supporting our Workflow applications, primarily the Case Manager.
Work on Production issues and defects to provide timely diagnostics, recommendations and resolution.
Work with critical development, test and software vendor(s) on issues that need diagnostics, configuration or data changes and/or code fix.
Interface with upstream and downstream applications and business operations teams on issues and problems to manage business workflows.
Identify areas of improvement in end user support, implementing automation and monitoring and inspection of outputs and resulting data and client correspondence.
Experience designing, implementing and supporting IBM FileNet BPM system
Must have at least 5+ years of working experience with FileNet technologies
Demonstrated ability in the following applications:
-IBM FileNet P8 Content Engine 5.1
-IBM FileNet P8 Process Engine 5.1
-Application Server such as WebSphere 7.x (required)
-Database Server such as Oracle 11g (required)
Strong experience in IBM Case Manager i.e., PD, FEM, Case Builder
Familiarity with business process management and workflow concepts
Hands on experience with the FileNet P8 Components and APIs
Strong Systems Administration skills for FileNet P8 Platform
Strong knowledge of WebSphere, Oracle & Linux
kKnowledge of IBM MQ
Ability to take ownership of FileNet P8 5.1 Platform related production issues
Well aware of Content, Application & Process Engines
FileNet P8 expertise, candidate must have a sufficient understanding of Windows, Linux, Oracle, and WebSphere to perform basic diagnostic tasks as well as communicate effectively with their respective system administrators.
J2EE and client side programming hands-on experience.
Strong knowledge of identity management, single sign-on and authentication products including SiteMinder and Ping Federate
Capable of complex problem solving and demonstrate strong technical debugging skills. Experience using Splunk, Wiley, and Dynatrace.
Strong communication skills
Exceptional problem-solving/analytical skills
-Case Manager i.e., PD, FEM, Case Builder
-Splunk, Wiley, and Dynatrace.
-MQ, WebSphere, Oracle & Linux