Due to company growth, we are now seeking an exceptional senior support manager with demonstrable experience in building teams as well as passion for customers. Reporting to the Technology GM, you will work closely with our client base, managers, product management and engineering team to provide and influence leadership by way of enhancing customer experience.

As a Technology Project Manager, your relationship management, project management and attention to detail, combined with your overall technical skills will ensure our clients have a positive experience of the company’s operational capability.

This role will provide leadership to support teams and will be responsible for troubleshooting and supporting provider products. The support manager will identify patterns and trends in tickets to identify brewing escalations and work with product and ETS in resolving issues holistically.

Essential skills and experience

• Bachelor's degree or deep, relevant technical experience
• Minimum of 7 to 10 years’ experience in managing IT or support organizations with healthcare experience
• Demonstrated considerable understanding of enterprise software implementations and SaaS technologies.
• Ability to monitor and manage the Support queues ensuring there is minimal backlog and identify brewing client escalations proactively.
• Proven track record of mentoring other Support leaders Excel in logical problem solving and communication skills, particularly when confronted with time-sensitive issues that require difficult decisions
• Ability to attract, retain and develop a high-performing team of highly technical Support Engineers
• Ability to synthesize data and analytics to formulate sound program objectives and goals
• Ability to work with different stakeholders at varying levels to drive change by working collaboratively and providing leadership that drives results
• Passion for building diverse teams and providing an inclusive environment

Devoted Placement provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Devoted Placement complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

 

Posted On: Tuesday, October 5, 2021