Chief Digital and Transformation Officer (Remote)

DGW Consulting Group (Tides)

Position Summary

Tides is hiring a Founding Chief Digital and Transformation Officer (CDxO), a critical role that reports to the CEO. The CDxO works closely with the executive team and, in alignment with our strategic plan to develop a clear and compelling digital strategy, works cross-functionally to develop a transformation roadmap and implement innovative digital solutions. The CDxO also provides leadership for the overall business continuity and continuous process/systems improvement to ensure organization-wide operations are aligned with Tides’ impact goal, mission, and vision.

Key elements of the role include building and sustaining streamlined systems and processes and developing a platform(s) (i.e., internal infrastructure/architecture) to optimize service delivery and enable operational efficiency and effectiveness. The CDxO manages a team of 38 across three functional areas, including Grants Management, Information Technology (IT), and Business Processes and Systems. The successful candidate will engage with senior and departmental leadership to identify the highest-impact problems and shape and scope initiatives, projects, and programs to meet interdependent organizational needs. They will also lead cross-functional teams to design and deliver digital and strategic solutions that transform Tides’ overall business operations within a remote-first working environment.

Essential Duties and Responsibilities

Strategy and Execution

  • Work closely with the executive leadership team to set the strategy, build the roadmap for continuous digital transformation, and identify opportunities to improve our partner’s and vendor’s experience.

  • Work cross-functionally to reimagine, reengineer, implement, and manage the organization’s overall business and system processes, including IT, in alignment with organizational strategy, values, business objectives, and priorities.

  • Oversee the implementation of Tides’ prioritized projects and ensure mechanisms are in place to iterate through a continuous improvement model with a measurable methodology to deploy operational excellence in alignment with Tides’ mission.

  • Implement an environment of innovation, best and next practices, ensuring the use of technologies for the benefit of stakeholders. Maintain strong knowledge of emerging external trends and technological advancements.

  • Lead the organization in maximizing operational excellence opportunities through continuity, risk assessment, and shaping the skills, processes, people, and tools we need to deliver the business objectives.

  • Create and imbed a prioritization approach to develop a roadmap for innovation with the relevant processes, tools, and metrics to support business objectives and new growth opportunities.

  • Identify potential issues that may arise during implementation processes and develop contingencies to address issues before they become problems.

  • Problem solve with the needs of the customer/partner in consideration at all times, ensuring that solutions deliver and enhance their experience.

  • Leads the procurement of relevant digital solutions and services with external vendors, including negotiating costs, contracts, services, etc.

  • Supervise system infrastructure to ensure functionality and efficiency

  • Oversee quality assurance and data protection processes

  • Communicate overall business continuity and improvement strategy to internal and external stakeholders/partners

Team Leadership

  • Develop and deploy the strategic vision for three functional teams, including Grants Management, Information Technology (IT), and Business Processes and Systems.

  • Lead the team that project manages and delivers operational solutions using various techniques to responsively and effectively pilot and successfully implement the platforms.

  • Effectively lead and manage the teams, including goal setting and performance management, and ensure team engagement.

  • Act as coach/mentor to team members and support each individual’s development.

Knowledge, Skills, and Abilities

  • Passion for Tides’ mission and demonstrated transformative impact in relation to justice, equity, diversity, and inclusion.

  • A visionary, business-focused leader committed to delivering clear and measurable outcomes, with customer-focused acumen and a growth mindset.

  • A collaborative working style and demonstrated ability to drive sustainable and people-centered change.

  • Highly developed consultative, facilitative, project management, and process improvement skills leveraging agile methodologies.

  • Demonstrated experience in managing senior leaders and a diverse group of stakeholders.

  • An astute leader with the ability to effectively shift and strengthen power from within while leading necessary outcomes.

  • Effective negotiation experience and skills in an environment with high demand for interdependent resources, some of which may not be in direct control of this role.

  • Excellent verbal and written communication skills, including the ability to explain complex concepts and technologies to a myriad of stakeholders

  • Experience implementing enterprise-wide projects and prioritizing action with equity and inclusion at the center of all decision-making.

Education and Work Experience

  • A Bachelor’s Degree is required, and an Advanced Degree in business, technology, or engineering is preferred.

  • Proven track record in a senior management position focused on transformation and business continuity, such as a senior operations leader or similar leadership role; strong preference for senior management experience within a non-profit

  • 15+ years’ digitalization experience and 5+ years of Project Management, Change Management, and/or Process improvement experience; a proven track record in delivering complex projects is paramount.

  • Knowledge of systems that support grant-making (donor-advised funds) and/or fiscal sponsorships is a plus

  • Experience designing, implementing, and evaluating organizational transformation solutions and delivering large-scale change that added measurable value to the organization.

  • A highly effective change agent who engages with senior stakeholders to deliver the business continuity and improvement plan across the organization.

  • Experience benchmarking services and processes and identifying best and next practices

  • High degree of budget management experience associated with transformation and continuous improvement design and its adaptation

  • Familiarity with SalesForce and NetSuite is a plus


Location is flexible; open to remote in the U.S. with the ability to travel to San Francisco, CA. and New York City as required.

Salary Range

Tides is committed to providing a competitive compensation package. Tides values pay equity and account for factors such as your location within the U.S., your skills, and your relevant experience, and we will not ask for your salary history. Your starting salary will fall into one of three ranges, depending on your location:

  • National market: $293,400 -$ 366,800, most U.S. states

  • Moderate market: $320,200 - $400,200, Chicago, Los Angeles, and Washington D.C. metro areas

  • High market: $352,200 - $440,200, New York City and San Francisco metro areas

Please note the above geographic areas are examples and not a complete list of locations. We are committed to sharing more details regarding compensation based on the candidate’s experience and location during the interview process. Tides offers a generous benefits package including comprehensive medical, dental, and vision insurance, paid time off, life and disability insurances, retirement plan, educational assistance, confidential counseling, and life balance resources designed to support the passion, commitment, and energy that is vital to our team members.

Life at Tides

Working at Tides connects you with committed teammates, enduring relationships, and an inspired sense of purpose and impact —while our employee benefits support our team’s talent and well-being. We live by a strong set of core values (respect, accountability, creativity, equity, and empowerment) that guide our interactions with our partners and fellow Tidesters. This is an exciting time to join Tides. In the past, Tides’ staff have worked predominantly from our offices in San Francisco and New York. Today, our hybrid work model supports staff with remote work from anywhere in the United States.

Nomination and Application Process

Tides has engaged DGW Consulting Group to lead the search for our Chief Digital and Transformation Officer role. Inquiries, nominations, and applications are invited. Interested candidates should apply by December 15, 2023.  Please do not reach out directly to the CEO regarding this role.  

Posted On: Wednesday, November 1, 2023

Apply to this job
  • Basic Application Questions
  • *
  • Written Application Questions
  • *
  • *