Overnight Youth Residential Advisor

DirectedLINK - Oakland, CA

Become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Our client is a non-profit agency whose mission is to serve homeless and trafficked youth (18-24) offering safety, hope, and opportunities to turn their lives around.

We are seeking to hire a qualified youth worker to be on our residential team at our crisis shelter and transitional living program. We are looking for applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming, and/or who often face multiple issues and have complex needs. This person will have the knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma-informed practices, and will value working with a multi-disciplinary team to create a safe inclusive environment for all. Due to the age of our client's employees must be 25 years old.


Residential Advisors (RA’s) are an essential and core position on our multidisciplinary team. All staff works together to facilitate safety and comprehensive programming for youth in our crisis shelter and transitional living program. RA’s facilitate day-to-day operations and duties by adhering to our Mission Statement, Five Principals, and the policies and procedures of the center. RA’s provide essential shelter supervision and support including triage of door and phones, assessing safety, preventing and managing crises, upholding programmatic policy and procedure, documentation, light cleaning, and building maintenance, as well as being a positive adult role model for youth. Must want to work in a diverse and inclusive environment.

Overnight shifts are awake and staff must complete an overnight checklist to ensure the facility is prepared for the next day.


  • Provide supervision of the shelter, including oversight and maintenance of the various areas of the facility.
  • Safety awareness of situations and spaces.
  • Perform day-to-day operations and duties in accordance with established policies and procedures.
  • Provide a welcoming, engaging, and professional phone and door coverage to include answering and responding to incoming crisis, business information, and resource and referral inquiries.
  • Crisis prevention and intervention while adhering to agency protocol for responding, reporting, and seeking support.
  • Build rapport with clients and act as a positive role model and safe adult while maintaining and facilitating healthy boundary setting.
  • Be a proactive and involved team member and encourage youth to participate in activities.
  • Direct supervision of the youth in the shelter, on outings in the community, and during meetings and appointments in the community.
  • Develop knowledge of the current community resources available to clients.
  • Teach basic life skills such as personal hygiene, household cleaning, and interpersonal interactions.
  • Lead groups on skill-building as assigned.
  • Maintain and engage in consistent communication with the multidisciplinary team by preparing shift notes and logs, as well as creating critical incident reports.
  • Attend training, meetings, and supervision as assigned.
  • Function as backup coverage, as assigned.
  • Work directly with clients doing triage (i.e., field questions, ask what clients need, clarify the problem, etc.)
  • Supervise clients in the completion of chores, if applicable.
  • Inspect common areas of the shelter for cleanliness on a daily basis.
  • Function as Person in Charge (PIC), as designated.
  • Be timely and present at all scheduled meetings, training, and shifts.


EDUCATION: Bachelor’s Degree in Human Services or related field preferred or equivalent experience in a residential program. High School Diploma required.

EXPERIENCE: Minimum of 1-2 years’ experience working with at-risk youth ages 18-24.

SKILLS: Must have strong verbal and written communication skills and strong organizational skills. Must be computer literate (Word, Outlook, Excel, etc.) Must be a self-starter and team player with the ability to work with other staff members, clients, vendors, and the public.

WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.

KNOWLEDGE: Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, Trauma-Informed Care, Harm Reduction, Part-R, and CPR & FIRST AID.

EQUIPMENT USED: Computers (including email), telephone, and fax.

Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

Posted On: Friday, January 28, 2022
Compensation: $19-$22

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