IT Support Analyst

DirectedLINK - Schaumburg, IL

  • 5+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners required

  • Level III Support

    • 5+ years’ experience with Bomgar or other remote control tools preferred
      • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required

      • 5+ years’ experience supporting the following applications and technologies preferred:

        • Trend Micro Antivirus

        • Citrix

        • Active Directory

        • TCPIP, DNS, DHCP, WINS

        • VPN client configuration

        • Microsoft Exchange/Outlook: Creating rules

        • Microsoft Excel: understanding Macros and formulas

        • Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues

        • Help Desk Incident Management Software

        • SQL or Microsoft Access database

Posted On: Thursday, April 15, 2021

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