5+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners required
Level III Support
Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
5+ years’ experience supporting the following applications and technologies preferred:
Trend Micro Antivirus
Citrix
Active Directory
TCPIP, DNS, DHCP, WINS
VPN client configuration
Microsoft Exchange/Outlook: Creating rules
Microsoft Excel: understanding Macros and formulas
Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
Help Desk Incident Management Software
SQL or Microsoft Access database