IT Support Analyst

5+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners required

Level III Support

• 5+ years’ experience with Bomgar or other remote control tools preferred

  • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required

  • 5+ years’ experience supporting the following applications and technologies preferred:

    • Trend Micro Antivirus

    • Citrix

    • Active Directory

    • TCPIP, DNS, DHCP, WINS

    • VPN client configuration

    • Microsoft Exchange/Outlook: Creating rules

    • Microsoft Excel: understanding Macros and formulas

    • Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues

    • Help Desk Incident Management Software

    • SQL or Microsoft Access database