DirectedLINK

IT Technical Support Analyst

DirectedLINK - Santa Monica, CA

Job Title: Technical Support Representative II

Contract: 4+ months (potential to extend but not likely to convert)

Rate: $28- $31 hour

Location: Santa Monica - 4 days onsite, 1 day remote. 9am-6pm

 

Duties: - Provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services but escalates more complex inquiries. Works under the close direction of senior personnel in the functional area.

Skills:

  • Must be able to lift 40 pounds for computer moves
  • Office 365 Active Directory SCCM Mac OS X and Apple IOS Devices - PC Windows 10/7 Service
  • Now, Remedy, Management Engine Service Desk Plus McAfee, Symantec Microsoft Office Products, Including Office 365 and Lync/Skype For Business Mobility – IOS, SkyFence Remote Desktop Services - RSA - TCP/IP, DNS, DHCP - Video Conferencing Virtualization (VMware ESX/vSphere 4.1 – 6.5) - VPN (GlobalProtect) WebEx

Education: - Bachelor's degree in a related field, 3 - 6 years



Posted On: Monday, June 6, 2022



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