IT Field Operations Analyst

DirectedLINK - Phoenix, AZ

Supervisor-IT Support Desk

50% travel - Local & National

The key skillsets to focus on:

  • Bachelor’s degree in Computer Science, Business, or equivalent work experience in a related field required
    • ITIL Certification preferred
    • Experience with the ServiceNow incident management system preferred
    • 2+ years experiencing supervising or managing a Level 1 Support Desk team required
    • High-level of competence with the following technologies required:

      - Microsoft Office products

      - Warehouse automation products (wireless access points, thin clients, RF scanners, and label printers)

      - Various end user computing devices (PCs, Laptops, tablets, cell phones, and printers)

      - Basic WAN and network concepts, including the ability to troubleshoot issues to determine root cause analysis

    • Experience delivering exceptional customer service, including the ability to work with people with varying technology competencies
    • Experience performing IT installations, configurations, and troubleshooting computer hardware and software in accordance with IT Services standards
      • Ability to reach common ground and drive personnel toward ITIL best practices in a new and growth-oriented environment
        • Strong and concise verbal, written, and presentation skills
        • Ability to convey complex information to a broad audience
        • Excellent level of analytical ability, communication, and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues

          Other:

          • Permanent fulltime
          • No H1
Plus 10% annual bonus potential & other benefits

Posted On: Wednesday, August 24, 2022



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