Supervisor-IT Support Desk

50% travel - Local & National

The key skillsets to focus on:

• Bachelor’s degree in Computer Science, Business, or equivalent work experience in a related field required
  • ITIL Certification preferred
  • Experience with the ServiceNow incident management system preferred
  • 2+ years experiencing supervising or managing a Level 1 Support Desk team required
  • High-level of competence with the following technologies required:

    - Microsoft Office products

    - Warehouse automation products (wireless access points, thin clients, RF scanners, and label printers)

    - Various end user computing devices (PCs, Laptops, tablets, cell phones, and printers)

    - Basic WAN and network concepts, including the ability to troubleshoot issues to determine root cause analysis

  • Experience delivering exceptional customer service, including the ability to work with people with varying technology competencies
  • Experience performing IT installations, configurations, and troubleshooting computer hardware and software in accordance with IT Services standards
    • Ability to reach common ground and drive personnel toward ITIL best practices in a new and growth-oriented environment
      • Strong and concise verbal, written, and presentation skills
      • Ability to convey complex information to a broad audience
      • Excellent level of analytical ability, communication, and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues

        Other:

• • • • • Permanent fulltime
        • No H1

Plus 10% annual bonus potential & other benefits

Posted On: Wednesday, August 24, 2022