DirectedLINK

IT Support Analyst

DirectedLINK - Los Angeles, CA

ROLE: SENIOR IT SUPPORT ANALYST

INDUSTRY: LEGAL

TYPE: PERMANENT

LOCATION: HYBRID – Needs to be within commutable distance to their downtown Los Angeles office

Please note the available shifts for this position:

  • · Wednesday to Sunday, 8:30AM – 5:30PM
  • · ?Wednesday to Sunday, 12:00AM to 9:00AM
  • · Monday to Friday, 3:00AM to 12:00PM

 Need to have experience supporting lawyers 

JOB DESCRIPTION

Our client, a top ranked law firm in the US, is looking for several IT Support Analysts. The Support Center Analyst is a first level support role with the primary responsibility of providing the world class customer service by efficiently identifying and resolving customer problems/issues related to both applications and hardware.

 

QUALIFICATIONS

Previous help desk and/or IT customer service related experience with high volume of requests and demanding clientele.

Strong knowledge/support ability of MS Word, Excel, PowerPoint, and Outlook. (MOS Certification is a big plus.)

  • Previous Corporate/Legal IT Support experience.
  • Experience providing technical support in a Windows 10 based environment
  • Experience supporting Blackberry, Android, and iOS devices (iPhone/iPad) with Exchange email.
  • Experience with supporting VPN connectivity and support.
  • Experience with Citrix environments and supporting RSA SecurID Tokens


Posted On: Thursday, April 28, 2022



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