IT Technical Support Analyst

DirectedLINK - Cypress, CA

We have a requirement for a IT Support Analyst II (Contract to Hire) based out of Cypress, CA. No ERP experience needed for this role

  • IT certifications or equivalent work experience preferred
  • 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners

  • 2+ years’ experience supporting the following applications and technologies preferred:

    • Trend Micro Antivirus

    • Citrix

    • Active Directory


    • VPN client configuration

    • Microsoft Exchange/Outlook: Creating rules

    • Microsoft Excel: understanding Macros and formulas

    • Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues

    • Help Desk Incident Management Software

    • SQL or Microsoft Access database

      • Remote control tools – Bomgar preferred
    • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required

      • Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
      • See attached for a detailed job description


        • CA Bill rate is $45-56/hour (potential conversion salary of $53,000-$70,000/annually)
        • Contract duration is 6 months with an option to convert
        • Position is a full-time, Monday thru Friday. Work hours are based on a shift:
          • CA work shift: 7:30 AM – 4:30 PM PT
            • Schedule for training ONLY (approx. 3 weeks): 5:00 AM – 2:00 PM PT

            Posted On: Wednesday, February 9, 2022

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