Under the supervision of the Resident Manager, the Residential Advisor provides onsite supervision and support to residents, as well as overseeing the safety and security of the facility.
o Facilitate all intakes for new residents, including collecting data, inspecting resident belongings, and orienting residents to house expectations and guidelines.
o Provide Residents with a list of house rules.
o Liaise with the housekeeper to ensure all rooms are clean, tidy and fully-furnished to accommodate resident’s needs.
o Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules.
o Ensure safety and security within the house at all times.
o Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience.
o Check in with Residents who are on-site to ensure Resident safety and welfare.
o Respond to resident complaints in a timely and professional manner.
o Assist with conflict resolution in coordination with Resident Case Manager, always aiming to maintain a fair, positive, and supportive culture.
o Complete other tasks as requested by the program team.
Must be able to work independently without constant supervision.
Basic computer skills including data entry.
Strong communication and interpersonal skills.
Effective problem-solving skills and ability to multi-task.
A collaborative, positive, and mature approach.
Knowledge of mental health and substance abuse preferred.
Education and Experience
High School Diploma or equivalent
Experience working with the homeless or Youth
Department of Justice/Fingerprint clearance
Satisfactory completion of health screening
Proof of legal eligibility to work in the United States
Job Type: Full-time