Role: IT Service Desk Technician

Location: Alhambra, CA

Hourly PAY Rate: $20 - $24/hr

Availability: Can interview and start ASAP

/Skills:

IT: 3 years – Supported desktop/laptops and mobile devices

Customer Service: Excellent communication skills and is very reliable.

Communication Skills: 9/10 – Friendly and professional

 

Job Description

The IT Service Desk Technician provides Level 1 telephone and Service Desk technical support to employees across the organization on a variety of software and hardware technical issues.

Responsibilities

• Triage and open service desk tickets for messages, self-service and live incoming calls.
• Support personnel in the use of web-based property management, accounts payable, and time-entry programs.
• Assist property managers in resolving input errors.
• Answer questions regarding proper use of property operations software.
• Documents all calls and actions taken using problem tracking software. Maintains data integrity through the accuracy and thoroughness of incident data entry.
• Correct operator errors made by field personnel.
• Process password and proxy access requests.
• Level 1 troubleshooting for connection, network issues, hardware problems, troubleshoot and fix software errors, gate problems, phone problems to resolve or escalate as appropriate.
• Identify system wide issues and escalate as appropriate.
• Assist and contribute to various IT projects and initiatives.
• Run system performance and availability tests. Verify daily LOA/Term Report, Daily Recap, DMPortal verification.

Qualifications

• 2+ years of experience providing customer technical support over the phone.
• Proficiency on PC Systems and related software.
• Windows knowledge
• Familiarity with web-based application concepts
• Familiarity with basic networking concepts

Knowledge Skills & Abilities

• Ability resolve Tier 1 technical issues independently.
• Outstanding verbal and written communication skills.
• Ability to deliver superior customer service and maintain a professional, calm, and positive attitude while resolving technical customer inquiries.
• Ability to follow directions, pay attention to detail, meet deadlines, and multi-task.
• Demonstrated ability to quickly learn new skills, products, technologies and procedures.
• The ability to prioritize appropriately when balancing multiple tasks

Posted On: Friday, September 24, 2021