IT Technician

DirectedLINK - Glendale, CA

Role: IT Service Desk Technician

Location: Alhambra, CA

Hourly PAY Rate: $20 - $24/hr

Availability: Can interview and start ASAP


IT: 3 years – Supported desktop/laptops and mobile devices

Customer Service: Excellent communication skills and is very reliable.

Communication Skills: 9/10 – Friendly and professional


Job Description

The IT Service Desk Technician provides Level 1 telephone and Service Desk technical support to employees across the organization on a variety of software and hardware technical issues.


  • Triage and open service desk tickets for messages, self-service and live incoming calls.
  • Support personnel in the use of web-based property management, accounts payable, and time-entry programs.
  • Assist property managers in resolving input errors.
  • Answer questions regarding proper use of property operations software.
  • Documents all calls and actions taken using problem tracking software. Maintains data integrity through the accuracy and thoroughness of incident data entry.
  • Correct operator errors made by field personnel.
  • Process password and proxy access requests.
  • Level 1 troubleshooting for connection, network issues, hardware problems, troubleshoot and fix software errors, gate problems, phone problems to resolve or escalate as appropriate.
  • Identify system wide issues and escalate as appropriate.
  • Assist and contribute to various IT projects and initiatives.
  • Run system performance and availability tests. Verify daily LOA/Term Report, Daily Recap, DMPortal verification.


  • 2+ years of experience providing customer technical support over the phone.
  • Proficiency on PC Systems and related software.
  • Windows knowledge
  • Familiarity with web-based application concepts
  • Familiarity with basic networking concepts

Knowledge Skills & Abilities

  • Ability resolve Tier 1 technical issues independently.
  • Outstanding verbal and written communication skills.
  • Ability to deliver superior customer service and maintain a professional, calm, and positive attitude while resolving technical customer inquiries.
  • Ability to follow directions, pay attention to detail, meet deadlines, and multi-task.
  • Demonstrated ability to quickly learn new skills, products, technologies and procedures.
  • The ability to prioritize appropriately when balancing multiple tasks

Posted On: Friday, September 24, 2021

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