Program Specialist

DirectedLINK - Vista, CA

We are an amazing service organization seeking someone who is passionate about the community by providing professional care, education, and treatment for youth and their families who struggle with emotional, behavioral, and learning challenges.


The program specialist will be responsible for the provision of a safe and clean living environment in accordance with standards, recognized best practices and licensing regulations (Title XXII).

Works closely and collaboratively with staff, maintaining a regular presence in the home and leading effective house meetings to resolve house/program issues, problem solve, celebrate successes, discuss maintenance of facility standards, Title XXII compliance, HIPAA compliance, agency performance expectations, and appropriate service delivery for youth.

Serves as the group home leader and manager and is responsible for the care and supervision of the youth in the home and the professional development and supervision of the staff. Specifically, the Program Specialist is responsible for all work that occurs in their respective home, including ongoing documentation of staff development, support and supervision and performance review, administrative paperwork, documentation, and required communication logs, facility cleanliness and maintenance, and overall house compliance with agency standards, policies and procedures.

Provides a leadership role in the data entry oversight and reporting of direct care staff hours into the Time and Attendance system, ensuring accuracy and timecard detail by entering scheduled shifts as staff is assigned and by tracking, assigning, and/or correcting GL transfers to corresponding cost centers. Follows and manages incomplete timecard exceptions data/comments.

Problem-solves, responds to after hour call-offs and provides temporary coverage for agency relative to vacant short-term emergency staffing, shift coverage and planned absence needs, servicing and communicating resolution to staff and related managers in support of time-off requests and requested needs, within agency guidelines and licensing requirements.

Supports and manages emergency plans as needed and/or as directed. Provides leadership and support in times of youth crisis; addressing safety concerns quickly and pro-actively, responding to staff needs and workplace injuries promptly and compassionately, and supporting immediate direct care needs of home by providing working front line as needed for emergencies and other unusual events.

Conducts, fosters and maintains positive and a harmonious working climate, reflecting effective, appropriate relationships with youth, staff, outside agencies and the community, and ensuring a workplace free of discrimination, harassment, and agency standards of conduct and confidentiality.

Proactively addresses issues and concerns utilizing supervisor support and proper communication protocols.

May assist with transporting of youth to medical appointments, court appointments, or other approved events, as needed.

Assists in the development and delivery of effective treatment and case management services for youth & families. Participates in the development of needs and services at start-of-care; collaborates with Treatment Managers in the development of an ISP; communicates initial plan to staff responsible for implementation; and continually reviews for effectiveness and revises as necessary.

Collaborates with the team in the development of effective intervention plans; directs and supervises (involves training, coaching, and managing service delivery) the quality of service implementation with assigned house staff and all those involved in service provision.

Serves as an additional support internally and externally; County Placement Workers, external service providers and youth family and friends with a high level of attention to customer service. Documents contacts per agency policies and procedures.

May perform other duties as needed and as assigned.

Posted On: Friday, September 30, 2022

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