AV SERVICE TECHNICIAN

POSITION SUMMARY

The Service Tech is responsible for providing superior customer service while supporting the service department with the troubleshooting of systems, performing upgrades and system repairs.

DUTIES & RESPONSIBILITIES (Including but not limited to)

• Handle customer complaints or concerns promptly, proactively and professionally to maintain good long-standing customer relationships.
• Keep customers informed of the status of their service needs in a timely manner.
• Ensure customer satisfaction and the timely completion of service tickets.
• Troubleshoot, perform system discovery, repair and recommend upgrades to clients to improve their system performance and experience.
• Conduct quality control to ensure technical standards are met and including Network, OVRC, and documentation standards.
• Identify consistent or recurring service issues and communicate suggestions for system improvements to the operations manager and the design department.
• Maintain training in company standards and procedures.
• Stay current on industry trends, new innovations, materials, tools and processes.
• Understand industry regulations, restrictions and laws and ensure the company’s adherence to these regulations.
• Maintain strong relationships with manufacturers, dealers, and Sales Representatives.
• Assist Service Manager with Quality Control to determine if projects are ready to turn over to the service department.

REQUIREMENTS

• 3+ years as an Installation Technician in custom high-end residential Audio Video systems or combination of two-year electronics degree and one year of field experience.
• Must possess understanding of signal flow and electronic systems including automation, lighting, digital video distribution systems, distributed audio systems, & integration of other sub systems.
• Ability to read and comprehend engineering drawings and specification sheets.
• Proficient with hand power tools used to complete physical installations of speakers, displays, equipment racks and ventilation system.
• Physical requirements include standing, sitting, walking, bending, climbing, reaching and lifting 80 lbs.
• Required Certifications: Savant Fundamentals, Parasol Pioneer Program, Control4 Associate Installer, Savant Troubleshooting
• Preferred Certifications: Crestron Automation Programmer, Control4 PCNA, Lutron

Posted On: Tuesday, October 31, 2023
Compensation: $65,000- $93,000