Implementation Consultant

Drawbridge - remote

Implementation Consultant

THE OPPORTUNITY

Our client is searching for an Implementation Consultant!  As the Implementation Consultant, you will be responsible for project implementation artifacts, such as requirement documentation and leading the customer through the entire implementation cycle, including requirements, configuration, testing, SIT, UAT, launch and post implementation support. We are seeking experienced individuals with excellent communication, customer management skills, and strong consulting experience

Some travel required (50% post covid), exciting benefits, and competitive pay!!

THE SKILL SET

  • Bachelor's degree or equivalent experience preferred
  • 4-6 years of experience in Technology Consulting, Business Analysis, or related fields
  • Experience working with at least one database programming language – SQL/Oracle/Java/Python
  • Should be able to translate customer requirements and build configuration options, with the ability to guide clients through decision-making processes
  • Strong understanding of SDLC
  • Strong understanding of data structures and database concepts
  • System integration experience and troubleshooting skills are a must have
  • Demonstrate outstanding service-orientation and strong interpersonal skills
  • Past experience in a deadline-driven, fast-paced environment preferred

WITHIN ONE MONTH, YOU’LL:

  • Participate in our clients training bootcamp, which will introduce you to company products and processes as well as take you through a mock implementation.
  • Begin ramping onto projects as soon as training is completed.
  • Interact with customers as part of your first live implementations.

WITHIN THREE MONTHS, YOU’LL:

  • Consistently and successfully implement accounts in 90 days or less and managing up to 10 concurrent implementations and taking customers live.
  • Keep essential customer data organized and track all your interactions with customers.
  • Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial implementation.

WITHIN SIX MONTHS, YOU’LL:

  • Continue to manage a high volume of customers through the implementation process to ensure successful projects and interact with customers each day to drive urgency, engagement and utilization.
  • Develop training materials to support other Implementation Consultants.
  • Meet and exceed quarterly metrics and objectives.

WITHIN TWELVE MONTHS, YOU’LL:

  • Mentor new hires and teach best practices to lead the team towards future success.
  • Deepen knowledge of tactics to increase satisfaction and improve implementation time within your projects and share across the team.
  • Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team.

 

 

 

 



Posted On: Friday, February 19, 2021



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