Customer Support Analyst

Drawbridge - Denver, CO

As the Customer Support Analyst, you’ll will be responsible for providing excellent customer service and support a variety of customers. Support works with Sales, Customer Success, and Engineering to guarantee that customers are successfully adapting our product. Customer We are seeking engaging, adaptable, attentive, customer focus individuals who are confident at problem solving and being customer friendly team members.

THE SKILLSET:

  • BS/BA required

  • Excellent customer service skills; 1+ years experience working directly with customers in a Customer Service related role (e.g. Retail)

  • Strong problem solving skills

  • Excellent written and verbal communication skills via phone and email

  • Ability to work as a positive team member, either individually or as a group

  • Basic knowledge in Microsoft Excel and Word Document

 

WITHIN THREE MONTHS, YOU’LL:

  • Reviewing maintenance and testing processes.

  • Review Operations and Engineering scenarios.

  • Hands on initial build out of your own business environment.

WITHIN SIX MONTHS, YOU’LL:

  • Be able to work independently supporting customers.

WITHIN TWELVE MONTHS, YOU’LL:

  • Develop product and customer expertise to collaborate cross functionally with our Product Management, Engineering, Professional Services and Operations team.



Posted On: Friday, February 19, 2021



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