Customer Service Assistant

Receive and resolve, within established guidelines, customer issues, questions and concerns.

Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

Download, distribute, and answer all customer questions received via email.

Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

High School Diploma or GED.

Experience creating and maintaining productive client relationships is a plus.

Able to implement solutions to general and specific customer concerns.

Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

Possess good organizational skills and record-keeping skills.

Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.