We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 

Responsibilities:

• Maintains and updates customer information as necessary

• Calmly attempts to resolve and de-escalate any issues

• Escalates calls to supervisor when necessary and appropriate

• Responds to requests for assistance and/or possible processing of credit card authorizations

• Tracks call-related information for auditing and reporting purposes

Requirements:

• High School Diploma or GED required; college degree preferred

• Customer service experience a plus

• Phone-related customer service a major plus

• Familiarity with Microsoft Windows, Word, and Excel applications

BENEFITS:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health saving account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Paid vacation and sick days
• Eight paid holidays

Job Type: Full-time

Pay: $610.00 - $710.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One Location

Posted On: Monday, November 14, 2022
Compensation: $710.00