We are searching for a polite, professional Customer Call Executive to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Call Executive may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

 

About You:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

About The Job:

• High School Diploma or equivalent.

• More education or experience may be preferred.

• Strong customer service, active listening, verbal and written communication skills. Professional phone voice.

• Understanding of company products, services, and policies.

• Proficiency with computers, especially with CRM software, and strong typing skills.

About The Benefits:

• Paid professional training
• Employee discounts
• Job stability
• Life-long skills and experience
• Excellent work culture

Job Types: Full-time, Part-time, Contract

Pay: $650.00 - $800.00 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• What are some of your goals for 2023?

Work Location: One location

Posted On: Thursday, November 10, 2022
Compensation: $22.00