Job Purpose:
Plant Quality Manager. Customer interface and support the organization goals in achieving total customer satisfaction.
Key Responsibilities:
• Responsible for the implementation and improvement of the QMS to standard in an electronics environment.
• Prepares and implements QA Policies and Procedures
• Ensures the proliferation of maintaining Change Control Protocols for Internal, Supplier and customer documentation/process.
• Overseas and maintains the Policies and Procedures for the organizations Document Control Department.
• Maintains and drives a continuous improvement roadmap with all department managers.
• Drive Root Cause Corrective Action (RCCA) for customer, internal and supplier quality issues.
• Interfaces with customers on technical/quality issues and improvement initiatives.
• Acts as liaison for business to customers on product quality issues. This involves working with Sales, Manufacturing, Customer Service and Customers to communicate product issues, concerns
• Responsible for managing customer audits and regulatory/compliance agency audits.
• Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.
• Visits and confers with representatives of material and component vendors to obtain information related to supplier quality, technical issues, capacity of vendor to meet orders and vendor quality standards.
• Confers with engineers about quality assurance of new products designed and manufactured products on market to rectify problems.
• Support the site Lean Manufacturing Initiative (in the capacity as site Lean Champion)
• Responsible for site regulatory & compliance (ITAR, ISO, AS9100, etc) by developing and maintaining processes and procedures.
• Responsible for driving statistical process control (SPC) at the site level and with supply chain.
• Assesses staffing requirements for subordinate positions, interviews and selects qualified individuals.
Job Qualification:
Education: BS/BA in Engineering, Science or Business or equivalent experience
Experience: +8 years experiences in manufacturing environment and 5 years in Management/Lead role. Expert Knowledge in PCBA.
Required Skill: IPC A 610, Quality Testing (PCBA, Electronics component), Knowledge of CAPA, and Process Audit
Required Training:
• IPC A_610, Quality Management,
Job Competencies (define specific behaviors required by job)
• Ability to manage and supervise staff, maintain time and budget constraints
• Ability to interpret complex customer rules and regulations
• Demonstrated skills in project management and ability to train others to lead projects.
• Works well independently.
• Excellent interpersonal and communication skills
• Ability to manage time and prioritize multiple tasks in a fast paced environment
• Proficient in use of MS Office applications, MS Project, Outlook.
• May require international travel and international business experience
Knowledge of lean manufacturing fundamentals