If you enjoy working with people from a consultative approach, this could be a very rewarding opportunity. Admissions Advisors are in many ways both counselors and sales professionals. In this role you contact people who have indicated they are interested in more information about going to school, interview them to learn what they hope to accomplish by completing our program, and help them through the enrollment process. This is a relationship building process because going back to school is a big decision. It is your job to help guide them through the process and to make certain that the program offered is right for them. Most prospective students are not traditional high school graduates. Many had to put off their dreams of going to school because of life circumstances or because they didn't know what they wanted to do with their lives. Some are afraid of what school might be like for an older individual with other responsibilities. Many just need someone to believe in them and help them take the first step. If you enjoy helping others, the reward of working with someone to accomplish this goal is extremely fulfilling. If you enjoy helping others, like interacting with people by phone and email and are service driven, please apply for immediate consideration.
PRIMARY DUTIES AND RESPONSIBILTIES:
1. Follow the enrollment process through the complete, accurate and timely completion of paperwork and applications.
2. Use approved introduction when making inbound or outbound calls to prospective students.
3. Gather prospective student contact information and confirms the accuracy of this data.
4. Keep the prospective student on task in telephone or face-to-face interactions by maintaining control of the conversation in order to present material in a concise, clear and understandable format.
5. Use CampusVue, Live Chat and other tools appropriately and in a timely manner to gather and input prospective student information.
6. Attend meetings and actively seek training to further individual performance objective. The employee will be receptive to feedback and direction.
7. Respond to inquiries for information about our programs primarily through telephonic communication; secondarily through email and postal delivery.
8. Interview prospective students while defining their eligibility and suitability for the program(s) offered, describe school services, discuss student’s interest and readiness for continued learning, and address student’s potential schedule/time commitment and potential financial arrangements.
9. Assist the prospective student in the expeditious submission of a complete file (as proscribed along with the enrollment fee) for review and consideration.
10. Facilitate student and staff efforts in completion of education funding plan, including Financial Aid paperwork and supporting documentation.
11. Respond to inquiries for information about the school programs.
12. Ask and schedule appointments with prospects for personal interviews using scripted permission-based questions.
13. Interview prospective students to define their program of interest, to describe school services, and to discuss the student’s potential future scheduling, time commitment involved, etc.
14. Schedule follow-up calls with prospective students when sending brochure information.
15. Follow all local, state, federal and school guidelines as they apply to student admissions.
16. Maintain a current and accurate knowledge of all program offerings, policies and procedures.
17. Other duties as assigned.
REQUIREMENTS:
Minimum of 1-3 years of inside sales experience, preferably selling intangible products/services
Working knowledge of Microsoft Office: Word, Excel, Outlook
Available to work regularly scheduled weekends and evenings including at least two evenings per week until 7:30pm.