Associate Director of Lead Management

Foremost Consulting LLC - Chicago, IL

Position Summary

The successful candidate will be an articulate, organized, dynamic and enthusiastic team player. Excellent leadership and management skills are necessary. This position will report to the CEO


Major Duties and Responsibilities

  • Provide direct supervision over staff including training and development, performance management and motivation
  • Responsible for the staffs understanding of the entire enrollment process: lead to start
  • Develop new scripts, test scripts and evaluate success.
  • Monitor call time, hold time, idle time, etc.
  • Manage daily, weekly and monthly activity to ensure minimum standards are met and the data is properly recorded in CRM
  • Analyze lead conversion data to improve conversion rate and develop strategies to handle new lead sources quickly
  • Leverage data and lead analytics to determine actionable insights for the team
  • Develop reports for CEO, along with suggestions to improve
  • Work with CEO on new lead acquisition and implementation
  • Reinforce training and consistent use of scripts
  • Responsible for meeting transfer goals
  • Continue to evaluate and streamline processes to include implementation of new reports and technology, and improve work flow
  • Partner with Assistant Director of Admissions to improve conversion rates
  • Hiring staff and replacing staff as needed
  • Other duties as assigned


Qualifications and Skills

  • Bachelor degree required
  • 3-5 years lead management experience
  • 1-2 years experience with Microsoft excel analysis with large data sets
  • Ability to drive results and meet team/department goals
  • Ability to travel, work evenings and weekends if needed
  • Strong computer skills

Posted On: Thursday, July 19, 2018

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