Position Summary:

We’re seeking a strategic and hands-on Operations Manager to lead our installation and service operations in the electronic security systems space. This role is responsible for overseeing project execution, quality assurance, cost control, and team development across the organization. You’ll play a pivotal role in driving operational excellence, ensuring customer satisfaction, and scaling our field capabilities.

Key Responsibilities:

Operations & Project Management

• Lead and manage all aspects of installation and service operations for commercial electronic security systems

• Ensure projects are completed on time, within scope and budget, and in compliance with specifications and local codes

• Oversee job planning, manpower allocation (internal and subcontracted), material and equipment scheduling, and project re-estimations

• Monitor and control costs across field labor, engineering, materials, and subcontractor work

• Implement and maintain standard operating procedures, safety programs, and quality control measures

• Ensure all out-of-scope work is authorized via properly priced change orders

Team Leadership & Development

• Recruit, train, mentor, and evaluate operations and service personnel

• Assign, delegate, and inspect fieldwork, providing hands-on support as needed

• Conduct regular performance evaluations and salary planning

• Promote a culture of accountability, professional development, and operational ownership

Customer Experience & Service Oversight

• Lead the service department to meet KPIs and enhance customer satisfaction

• Develop and implement service quality improvement programs

• Act as a key escalation point for client concerns, ensuring effective resolution

Strategic & Financial Oversight

• Analyze job costing and financial performance using internal reports

• Develop forecasts and revenue strategies to ensure profitability and backlog execution

• Contribute to the company’s profit plan and oversee operations-related expenses

Qualifications:

Experience & Knowledge

• Minimum 5 years' experience in design, installation, and service of commercial electronic security systems

• Solid understanding of systems engineering, project management, and system commissioning

• Proven ability to interpret financial reports and manage project budgets

• Ownership mindset with a track record of successful team and operations leadership

Skills & Abilities

• Strong communication, leadership, and interpersonal skills

• Skilled at problem-solving, performance coaching, and conflict resolution

• Comfortable working in both strategic and hands-on capacities

• Ability to travel between job sites and regional branches as needed

Education & Certifications:

• Technical or military electronics training preferred

• PMP (Project Management Professional) or CSPM (Certified Security Project Manager) certification is a plus

Posted On: Wednesday, July 30, 2025