The Desktop Support Technician is responsible for responding to and resolving all desktop support requests across the organization. This includes maintaining high standards for support documentation and ensuring optimal functionality of desktop hardware and software. The ideal candidate will demonstrate a strong commitment to the organization’s mission, values, and service excellence.
Key Responsibilities:
Respond to and resolve technical issues related to desktops, laptops, printers, and peripheral devices
Track and manage support requests through the ZenDesk ticketing system
Set up and deploy new PCs, printers, and related hardware
Create and manage user accounts and system access
Perform basic troubleshooting for network and wireless connectivity issues
Maintain and update procedural documentation for desktop hardware and software
Provide on-site support across multiple locations as needed
Qualifications:
Required: A+ Certification or 1+ year of hands-on experience with desktop hardware, Windows operating systems, and Microsoft Office
Strong customer service, communication, and collaboration skills
Ability to work independently and as part of a team
Basic understanding of network and wireless troubleshooting preferred
Must have reliable transportation to travel between locations