Cannabis Dispensary Manager

GreenForce - Salem, OR

GreenForce is looking to help one of our industry leading clients find a Dispensary Manager. This position will be based in Salem, OR. Must have dispensary management experience to be qualified.

Job Description: Dispensary Manager

Key Duties & Responsibilities

  • Help hire great people
  • Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
  • Coach team members and provide positive and constructive feedback so that they grow professionally
  • Train all team members on work procedures and policies so that everyone understands what's required to do a great job
  • Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team
  • Assist in building a weekly staff schedule that complies with labor policies
  • Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
  • Achieve high scores on the following measures related to Budtender/Patient Advocate Support - high retention of top talent and high team engagement scores

Sales and Customer Service:

  • Own all customer feedback and provide customer/patient complaint resolution
  • Provide complaint resolution to ensure satisfaction of all customers and patients
  • Utilize customer and team member feedback to readily implement changes to improve the customer experience
  • Execute dispensary selling strategies through collaboration with marketing related to incentives, displays, internal and external promotion
  • Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions
  • View sales reports and communicate with the team to identify sales trends and potential inventory requirements
  • Track all employee and store sales daily to ensure optimal performance
  • Analyze core metrics to better understand store performance in order to beat and exceed goals
  • Utilize approved employee incentives to drive sales and boost morale
  • Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews

Daily Store Operations:

  • Maintain store compliance with all local, state and federal regulations
  • Assist SM in all required reporting, paperwork, and state tracking system recording
  • Assist State and Local Government Auditors and Law Enforcement with inventory, sales, and compliance audits when SM is not present
  • Perform all daily opening and closing procedures
  • Implement and oversee security, reporting and cash management procedures related to opening and closing the store
  • Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
  • Ensure that the sales floor is adequately stocked at all times
  • Keep track of all expiring products and promote sales as needed
  • Coordinate with SM and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
  • Ensure all expired/damaged/returned product is logged and disposed of according to regulations
  • Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
  • Provide daily correspondence via email and manager’s log, with the SM and team members as needed
  • Comply with all HR policies, including confidentiality and non-disclosures
  • Maintain a clean and organized work environment.

Attributes of an A+ Dispensary Manager:

  • An extremely positive attitude
  • Achievement-oriented and hard working
  • Organized, flexible, and empathetic
  • Detail-oriented and proactive
  • Excellent leadership and management skills
  • Strong time management and prioritization skills
  • Ability to multi-task in a fast-paced, high-volume environment
  • Strong communicator who can present ideas clearly
  • Strong problem solving and decision-making skills
  • Entrepreneurial
  • Collaborative
  • Knowledgeable about the cannabis industry and its policies and laws


  • Knowledge of local and state laws and regulations pertaining to medical and/or retail marijuana is a must
  • Must successfully pass an background check.
  • Must have reliable transportation.
  • Working knowledge of medical and/or retail cannabis industry.
  • Working knowledge of point of sale system (a plus).
  • Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
  • Bachelor's Degree preferred.
  • 3-4+ years of management experience in retail.
  • Ability to work nights, holidays and weekends.
  • Must be 21 years or older.

Physical Requirements:

  • Physical aptitude and health necessary to perform manual labor tasks required for the proper management of center.
  • Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.

Posted On: Wednesday, August 21, 2019

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