Hamilton Porter - Current Job Openings

Customer Success Manager

Hamilton Porter LLC - Austin, TX

Hamilton Porter is a boutique technical recruiting firm that partners with a variety of companies ranging from up and coming startups to reputable Fortune 500's.

Our Client is a successful high growth tech company with a mission to help players and families be able to review their athletic performance, moments and memories that are important to them. They are seeking a Customer Success Manager to join its collaborative team of top performers that thrive on healthy competition, all while focusing on the sports market! You will be integral to the lives of hundreds of thousands of passionate athletes all over the world, from National teams to kids just starting out their athletic journey. This is a once in a lifetime opportunity for you to be an early, integral member of the team that will triple in size over the next 18 months.

Responsibilities:

  • Establish relationship with customer stakeholders and executive sponsors to become a strategic trusted advisor throughout the customer lifecycle

  • Respond to CS issues in a timely manner to ensure delivery of first class, genuine and personalized customer service

  • Maintain product expertise and partner with sales to identify and develop up-sell opportunities

  • Monitor customer metrics to proactively consult with, nurture and provide support to assigned customers

  • Proactively manage and own the renewals process from start to close

Qualifications:

  • 2+ years of Customer Support and/or Customer Success experience

  • Background in sports (coaching or playing) or a former athlete in club sports

  • Strong ability to take initiative and confidently direct customer interactions

  • Ability to organize, break down, and clearly articulate complex thoughts, ideas and instructions in written form.

  • Experience navigating and driving customer engagements to completion

  • Ability to multitask in a fast-paced environment with an exceptional attention to detail.

  • Empathy and a unique ability to understand customer needs

  • Strong written and verbal communication skills on sports and technical teams

About you:

  • You’re passionate about being part of a successful high growth tech company

  • You want to make an impact and aren’t looking for a cookie cutter 9-5pm

  • You're a builder, problem solver and have a growth mindset

  • You seek a company that allows you to drive your own success and development

  • You’re hungry to learn, crave opportunity and ownership

This role is moving fast! Don’t hesitate and apply today to start your career!



Posted On: Friday, December 18, 2020
Compensation: $60,000.00-$70,000



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