Hatty Group

Manager, Client Services

Hatty Group - New York, NY

Our client is looking to hire a Manager of Client Services to be the key point of contact for all client-facing relationships on post-sale direct or programmatic accounts, providing white glove service through campaign management, building client rapport, ensuring client retention and growth through upsell opportunities. In addition to client communication, this person is the main liaison across internal departments to manage end-to-end execution and working harmoniously with sales on shared book of business to drive brand strategy.

Responsibilities:

  • Deep understanding of the company’s products, offering and best practices to support campaign strategy and meet client objectives
  • Assist in day-to-day relationships and all phases of direct and programmatic campaign life cycle, inclusive of brand strategy, kick off calls, tag and asset collection, creative development, performance reporting, troubleshooting and delivery
  • Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention and growth
  • Assist in identifying client needs and implement strategic solutions to help drive partnership
  • Collaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is met
  • Analyze and deliver reporting, insights and results to clients
  • Identify and generate client outreach for incremental, upsell and renewal opportunities
  • First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
  • Funnel demand-side needs or revenue blockers to internal teams to ensure the company is well positioned to grow and retain business

Requirements:

  • 2-3 years experience in a client-facing role for a media, startup, tech, or digital company
  • Bachelor’s degree or equivalent experience
  • Direct-sold and programmatic mobile advertising experience
  • Familiarity with industry jargon and media metrics
  • Excel and PowerPoint proficient
  • Proven record of successful client retention and business growth
  • Highly strategic, proactive and solution-oriented
  • Thrives in a team environment and collaborates well with others
  • Strong verbal and written communication skills with the ability to deliver well-positioned presentations
  • Organizational skills with the ability to use available resources to reach solutions
  • Able to multi-task and prioritize based on account tier and urgency on a daily basis
  • Strong analytic skills to deliver reporting insights

 

Compensation Range: $85,000 - $90,000 based on skills and experience. 

Hatty Group was founded to provide the best staffing solutions in Ad Technology, Digital Media, Sales, and Finance with the sole purpose of matching up the right candidates with the right employers. Our goal is to help companies achieve their hiring goals through cost-effective full-cycle recruitment strategies. A passion of ours is landing candidates their dream job. With over a decade of experience, Hatty Group has the industry knowledge and networks to match employers to candidates, and vice versa.



Posted On: Monday, May 9, 2022



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