Title: Business Systems Support Analyst

Location: 37 Quarry Park Blvd SE, Calgary

At Qualico, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Business Systems Manager, as the Business Systems Support Analyst you will support business users with system inquiries and issues. You also monitor and maintain business systems and support enhancements.

Your day-to-day responsibilities will include:

• Acting as the primary point of contact for end users and ensuring they receive excellent service. Triaging and responding to service tickets, and resolving or escalating issues.

• Working with end users to ensure integrity of data in supported applications.

• Relaying application problems or issues to key stakeholders, and communicating effectively with non-technical end users.

• Ensuring system problems are resolved by testing fixes and performing post-resolution follow-ups.

• Leveraging and contributing to a central knowledge base of resolutions.

• Supporting the analysis, testing and coordination of software rollouts, upgrades and enhancements.

• Assisting with setting up new users by creating credentials and assigning the user to the appropriate profile.

As our ideal candidate, you are…

• Organized; you effectively manage your time while balancing multiple priorities.

• A strong communicator; you clearly express your thoughts in conversation and in written communication.

• An active listener; you seek to understand and listen to others in a non-judgmental way.

• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.

• A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

• Post-secondary education with a degree in Information Systems, Commerce, or equivalent.

• Minimum 1 year of experience in an application support role.

• Satisfactory verification of criminal record check.

• Proficient in Microsoft Office programs (Outlook, Teams, SharePoint, Word, Excel, and PowerPoint), and business system software (NewStar, BuildPro or similar).

Preferred Qualifications

• Experience supporting ERP software is preferred.

What We Value

• Creating trusting and successful working relationships.

• Setting clear, measurable and achievable goals.

• Cooperating with team members in an open, positive and respectful manner.

• Taking responsibility for the outcomes of decisions and actions.

• Staying current with technical job skills.

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may occasionally be required.

About Us

Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas.

Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. To learn more, click here.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.

Closing Date: September 12, 2024