Job Title: Orthodontic Front Desk Administrator & Schedule Coordinator
Company: Alexandria Orthodontics
Location: Alexandria, VA
Job Description:
Alexandria Orthodontics is seeking a dynamic and organized Orthodontic Front Desk Administrator & Schedule Coordinator to join our team. In this dual role, you will serve as the first point of contact for our patients, ensuring a welcoming and efficient experience from the moment they enter our practice. Your exceptional communication and organizational skills will be essential in managing schedules, patient flow, and administrative tasks.
Responsibilities:
Front Desk Administration:
Check emails, voicemails, and text messages promptly at the beginning of each day.
Handle initial consult phone calls, gathering patient information and scheduling appointments.
Scan and file all patient documents accurately into their electronic charts.
Greet and check out patients, ensuring a positive and professional interaction.
Communicate any schedule conflicts or changes during the morning huddle.
Plan the next day's schedule to maximize efficiency and fill any open slots.
Verify referrals are correctly distributed, confirming with Joy/Dr. Lee as needed.
Confirm appointments for the following day to minimize no-shows.
Regularly review aligner patient lists to ensure all necessary materials are available.
Actively maintain the "no future appointment" list and proactively reach out to patients.
Prepare questionnaire forms for all consultation appointments.
Contribute to marketing initiatives and encourage patient reviews.
Document no-shows, reschedules, and any patient issues in the electronic records.
Prepare and submit the daily report at the end of each day.
Schedule Coordination:
Maintain and optimize the appointment schedule for maximum efficiency.
Direct patient flow within the clinic to ensure smooth transitions between appointments.
Manage late patients and adjust the schedule accordingly.
Actively manage patient lists, including those with no future appointments, needing additional care, TLC patients, no-shows, and late patients.
Implement strategies to minimize no-shows and empty appointment slots.
Ensure appointments are scheduled correctly to accommodate specific procedures and provider availability.
Qualifications:
Minimum of one year of experience in the dental field.
Fluent in Spanish (required).
Excellent communication and interpersonal skills to interact effectively with patients and team members.
Exceptional organizational skills and attention to detail.
Ability to problem-solve, prioritize tasks, and multitask in a fast-paced environment.
Proficiency with technology and dental practice management software.
Passion for delivering quality patient care and creating a positive experience.
Enthusiastic and positive attitude with a strong work ethic.
Benefits:
Competitive salary and comprehensive benefits package.
Opportunities for professional growth and development.
Collaborative and supportive work environment.
State-of-the-art technology and modern facilities.
Chance to contribute to a thriving orthodontic practice and make a positive impact on patients' lives.
Wage: $20 - $26 / hour based on experience / Bonus and Benefits available