Job Title: Orthodontic Treatment & Patient Care Coordinator

Company: Alexandria Orthodontics

Location: Alexandria, VA

Job Description:

Alexandria Orthodontics is seeking an energetic and detail-oriented Orthodontic Treatment & Patient Care Coordinator to join our team. In this dual role, you will play a vital part in ensuring a seamless patient experience, from initial consultations to treatment completion. You will utilize your sales and communication expertise to guide patients through their orthodontic journey while maintaining a high level of care and organization.

Responsibilities:

Treatment Coordination:

• Conduct initial consult phone calls to gather patient information and schedule appointments.
• Prepare and send first evaluation letters to new patients.
• Assist with follow-up calls and communications as needed.
• Prepare necessary paperwork for upcoming patient appointments (post-consult, debond, interproximal reduction, etc.).
• Handle dental insurance resubmissions, explaining available options to patients (plan assist, recall, appeal).
• Communicate with orthodontic technicians regarding upcoming patients and treatments.
• Document treatment card notes accurately and comprehensively.
• Ensure patients understand their treatment plans by explaining details throughout the consultation process.
• Understand and present financial options clearly to patients.
• Educate patients on orthodontic benefits and necessary treatments.
• Create referrals for interproximal reduction procedures.
• Conduct care calls to follow up with patients and address any concerns.
• Participate in treatment coordinator training to enhance skills and knowledge.
• Finalize fee presentations and ensure patients are informed of costs.
• Follow through on next steps and ensure a smooth transition for patients.
• Communicate effectively with referring dentists and orthodontists.
• Draft first evaluation letters and clearance letters.
• Maintain thorough documentation of consults, treatment card notes, and other relevant information.
• Coordinate necessary treatments with dentists and orthodontists.
• Follow up on dental insurance denials and discuss financial options with patients.
• Capture debond and interproximal reduction photos for marketing purposes.

Patient Care Coordination:

• De-escalate and resolve issues with difficult patients.
• Administer debond surveys and collect feedback.
• Monitor and respond to debond emails.
• Coordinate clinic and lab schedules for treatment starts.
• Manage the aligner approval process.

Qualifications:

• Minimum of one year of experience in the orthodontic field as a treatment coordinator and patient care coordinator.
• Fluent in Spanish (required).
• Excellent sales and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to problem-solve and prioritize tasks effectively.
• Proficiency with technology and orthodontic software.
• Passionate about patient care and delivering positive outcomes.
• Positive attitude and enthusiasm for working in a dynamic orthodontic practice.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and advancement.
• Collaborative and supportive work environment.
• State-of-the-art technology and modern facilities.
• Chance to make a meaningful impact on patients' lives and smiles.

How to Apply:

If you are a motivated and experienced orthodontic professional ready to make a difference, we encourage you to apply. Please submit your resume and cover letter highlighting your relevant experience to [email protected]

Join our team at Alexandria Orthodontics and help us create beautiful smiles that last a lifetime!

Wage: $25 - $28 based on experience / Bonus and Benefits available

Posted On: Saturday, July 27, 2024