Enterprise System Analyst

HiRe Solutions - Tampa, FL, United States

Our client is a $2.5B company with 10K employees and they have been around for 95 years. Their culture creates an environment where people are open, honest, and work well together and are focused on doing the right thing for the customer, the right thing for their teammates and the right thing for the company. If this is a culture you find attractive, read on……

We have 3 immediate needs for this client. All three positions support their Microsoft 365 Customer Engagement implementation. There are three components to Customer Engagement: Marketing, Sales and Customer Service. Our client would like to hire someone for each component. In each case, this person will interface between Development and the Internal Stakeholders and perform configuration and set-up duties.

Enterprise System Analyst – Marketing - Marketing is the newest component and has only been out for one year. If someone has functional marketing experience from Marketo, Hubspot, Salesforce Marketing or other similar enterprise-sized software, that would be acceptable. Functional experience for the Marketing Systems Analyst includes email/web campaigns and click thru reporting and analytics.

Enterprise System Analyst – Sales - Experience with Microsoft Dynamics 365 Customer Engagement marketing and sales processes and management including: implementations, upgrades, change management, business process improvement, configuration, and customizations.

 

Enterprise System Analyst – Customer Service - The Customer Service Systems Analyst should have omni-channel call center experience (phone, email, chat) and be willing to lead Masonite to a more mature customer service model.

To qualify for any of the 3 roles we are looking for the following:

  • Bachelor’s degree in Computer Science, MIS, Business Administration, or related curriculum and at least three years directly related experience, including enterprise scale assignments. In lieu of a bachelor’s degree, related experience and certification beyond minimums will be considered.
  • Experience should include demonstrated ability to facilitate and lead group planning, design and process improvement sessions. Expertise and certification in project management, business / system analysis, process mapping / analysis or similar programs desirable.
  • Must be proficient with Microsoft Office / 365 suite, Microsoft Project (or equivalent), Visio and process mapping and design tools.
  • Database modeling, business intelligence, reporting and analytics experience desirable.
  • Must be self-directed with a high level of reasoning and problem-solving ability related to information structure/analysis, database design, and process improvement.

If you are interested in learning more please let us know! Happy to share!

 

 

 

 

 



Posted On: Wednesday, March 17, 2021

Tagged: Analyst


Position Contact
Barbara Ziegler

Barbara Ziegler is the founder and sole proprietor of HiRe Solutions. Barbara has more than 20+ years of recruiting experience. She started her recruiting career when she left Colorado State University and became a recruiter for local Fort Collins, Colorado, firm Rocky Mountain Recruiting.

In 1992, Barbara established the information technology recruiting arm of a small biotech recruiting firm. The owner entrusted Barbara to build the business and train all their recruiters as the business expanded. The technology recruiting arm became so valuable that the biotech division closed and put 100% of its efforts into technology recruiting. The IT recruiting division had grown from one employee to 100+ clients and 12 employees.

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