Customer Service Specialist

Hire With Ease - Aurora, CO

Our mission at LDK Logistics is to provide the highest quality, value-added logistics services in the industry. We are the Inside Delivery Agent of choice for the most discerning customers, be it High Tech Computer, Medical Equipment, Telecommunications, Retail, Kiosks, Display, Trade Show or other High Value / High Visibility items and situations. Our skills in planning and execution of complex White Glove, non-dock deliveries are regularly trusted and tested by those who know best.

The Customer Service Specialist / Admin Assistant is key to the success of LDK Logistics. In this role, employees are front line customer service and operations through interactions with customers and vendors, providing “Velvet Glove” levels of outstanding customer service from beginning to the end of all orders. The Customer Service Specialist / Admin Assistant is a great entry-level role on our team that offers opportunity to grow with us.

 

Key Objectives Include, but are not limited to:

  • Provide support for our customers to help ensure satisfaction and order completion.
  • Assist Account Managers with order entry, updating orders, request paperwork and charges, and other daily duties.
  • Respond timely to customer request, follow up with customer issues and help problem solve with our team.
  • Document and update customer and vendor records based on interactions.
  • Develop and maintain a knowledge base of the LDK network and service offerings.
  • Additional duties as assigned.

 

Skills, Abilities, & Qualifications Include, but are not limited to:

  • Excellent Customer Service Skills, ability to build relationships
  • Great Communication Skills
  • Friendly & Positive Attitude
  • Detail Oriented 
  • Previous experience in logistics preferred, but not required: operations, customer service, or other related fields
  • Strong typing and computer skills, experience in using Microsoft Office 365 (Outlook, Excel, Word, etc)
  • Geographical knowledge a plus
  • Reliable and accountable
  • Team Player
  • Excel in a fast-paced environment: highly organized and able manage competing priorities 

 

Pay & Benefits:

$35-$40k DOE, with opportunity for growth and advancement. Monday – Friday, 7am – 4pm

Benefits include Medical Insurance, Holidays Paid, Vacation Pay.

Some “work from home” flexibility during pandemic. This is not a permanent or full-time work from home position. If you are looking for a completely work from home role, this is not it. 

To Apply please upload your resume.

 

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Posted On: Monday, March 1, 2021
Compensation: $35,000 - $40,000.00



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