Sospes is a dynamic and growing SaaS company specializing in EHS (Environment, Health, and Safety) management software. Our platform helps organizations streamline safety processes, improve compliance, and foster a culture of safety. We're looking for a passionate and customer-focused individual to join our team as a Customer Success Specialist. About The Opportunity: As a Customer Success Specialist at Sospes, you'll play a key role in ensuring our customers achieve their goals using our platform. You will build strong relationships, provide ongoing support, and act as a trusted advisor, helping customers maximize the value of our software. This role is ideal for someone eager to grow with a dynamic company and make a meaningful impact on the lives of others through improved safety. As well as someone comfortable using and teaching technology to others; will have great communication skills; will be able to create training and user-oriented marketing materials, and be excited to be part of a team of like-minded professionals. If this opportunity excites you, we’d love to discuss how you can join our team and grow with us! Responsibilities and Expectations (including but not limited to): Customer Retention: Proactively monitor customer health metrics, identify potential challenges, and take steps to ensure customer satisfaction. Onboarding & Implementation: Guide new customers through the onboarding process, in cooperation with the implementation team, ensuring a smooth transition and setup. Customer Support: Address customer inquiries, resolve issues, and provide guidance on best practices. Training & Education: Conduct training sessions (virtual and in-person) to help customers and their teams fully utilize Sospes. Feedback Loop: Act as the voice of the customer by collecting feedback and sharing insights with the product and development teams. Expand Usage & Renewals: You will also be the primary account manager when it comes to renewing contracts, recommending expansion and negotiating terms. Product Demos: You also may be asked to perform demonstrations of the Sospes software for existing and potential clients. Required and Desirable Skills and Qualifications(including but not limited to): 2+ years of experience in a customer success, account management, or similar role (preferably in SaaS). Excel proficiency is a requirement. Familiarity with EHS processes or industries is highly desirable but not required. Excellent communication skills with a customer-first mindset. Ability to manage multiple accounts and prioritize tasks effectively. Self-starter with strong problem-solving skills and attention to detail. Bilingual Spanish/English is a plus. Experience using CRM tools (e.g., HubSpot) is a plus. Tableau experience is a plus. Canva or Adobe Suite experience is a plus. Pay and Benefits: Competitive annual salary: $60,000–$70,000, based on experience Full-time role with standard business hours: 8:00 AM – 5:00 PM Comprehensive health insurance provided by the employer Equity participation opportunities Unlimited Paid Time Off (PTO) Hybrid work schedule This position is a direct-hire opportunity with Sospes, a leading safety software company. The hiring process is being facilitated by Hire With Ease. We appreciate your enthusiasm; however, we kindly request no phone calls. Only applications submitted through this portal will be considered.
Posted On: Wednesday, December 4, 2024
Compensation: $60,000 - $70,000