A reputable insurance company, located in Aurora, is looking for an ambitious full-time customer service rep. We treat our clients like gold and are looking for a new team member with the same excellent, client centric values to be the main point of contact for our clients.
This position will include maintaining client relationships, supporting insurance sales by cross-selling, up-selling and managing insurance renewals. This role is responsible for some general office duties, like filing, answering phones, sending emails and maintains client databases. Additionally, this position helps with some of the marketing duties like sending emails and other promotional outreach.
The ideal candidate for this role will have experience with sales support, be confident and comfortable making outing calls, and be great at following up with sales leads and up-selling on the phone. A genuine interest in helping others, providing excellent customer service and a proactive nature are all a must. This role requires someone with natural problem solving skills, excellent communication skills and an up-beat, positive attitude.
Duties Include, but not limited to:
Provide prompt, accurate, & friendly customer service.
Respond to inquires from existing policyholders and the general public regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans & procedures.
Implement the agency’s marketing/sales plan and direct mail campaigns.
Contact prospects and current policyholders to generate interest in sales appointments.
Prepare forms, policies, and endorsements when required.
Update and maintains client databases.
General office duties, like answer phones, filing, order supplies, and other admin duties as assigned.
Ideal Skills & Traits Include, but not limited to:
Excellent customer service skills
Excellent communication skills
Prompt, ethical, and reliable
Ability and desire to fully understand products and services to be able to provided knowledgeable and accurate support
Strong attention to detail
Excellent follow through skills
Confident and outgoing nature
Able to self-manage, self-motivate and get things done independently
Tech savvy, easily able to learn and keep up with technology and software changes and updates
Proactive, problem solver
Experience Required Includes, but not limited to:
3 - 4 years of Professional Customer Service Experience required
2 - 3 years of Admin Experience required
Experience in retail sales and marketing preferred
Knowledge of personal lines, life and health insurance products & financial services preferred, but not required
Have or has willingness to obtain state and federal licenses to sell and service designated products and continue to be licensed in good standing is required.
Hours and Compensation:
Monday - Friday, full-time business hours, located in Aurora near Hampden and Chambers.
Hourly pay - starting at $14/hr for non-licensed candidates, $15/hr for licensed candidates.
Health benefits are not included at this time.
Includes regular bonuses and commission compensation.
TO APPLY: Please follow the link to complete the attached application and upload your resume.