Industry leading cosmetics packaging company seeks an energetic Customer Service Representative to handle order processing —from start to finish—including data entry, customer service and internal cross functional collaboration. This role requires excellent organizational, multitasking, administrative and communication skills, together with an ability to deliver high standards of customer service. Come join the team that supports TOP brands like Hourglass, Illia and Kylie!

 

Responsibilities:

• Manages Order execution to maintains good relationships and drives orders/projects from start to finish -- from introduction of services through timely delivery of order.

• Provides accurate, timely, and knowledgeable responses to inquiries about order process/services.

• Data Entry in MAS & NetSuite and SOP procedures

• Review/approve & process Sales Order acknowledgements as needed, solving order issues.

• Performs regular systems updates and maintains all necessary systems records to reflect current approval and order status.

• Communicates with customer regarding inquiries, sales order acknowledgement, artwork, proofs & customer approvals on pre-production samples (PPS), bulk samples/quality assurance (QA) samples, and production samples (PS), payment collections, freight estimate & approval.

• Serves as the primary liaison between customers and Purchasing Department and/or overseas offices.

• Communicates with customer accurately, determines order lead-time, and ensures manageable work streams.

• Communicates order status to client regularly and upon request, and troubleshoots customer’s order issues, problems, and provide answers to customer questions.

• Works effectively with overseas offices and vendors/factories regarding customer’s needs, changes, or problems

• Maintains good morale among team member through personal attention and clear, assertive action.

Qualifications/Requirements:

• Minimum of associate degree (AAS), bachelor’s degree preferred, or equivalent of 4+ years similar work experience.
• Past customer service and cosmetic industry experience desirable
• Intermediate to advanced proficiency with Microsoft Office (Outlook, Word, Excel)
• Cursory knowledge of order processing software Sage 100 or NetSuite
• Ability to work well independently and in a team environment
• Rigorous diligence; meticulous and accurate
• Well organized, good tracking record skills
• Ability to focus and work in a demanding environment
• Excellent communication and people skills
• Flexibility and adaptability to change

BENEFITS

We are committed to providing a comprehensive compensation package that includes a competitive salary, along with a variety of competitive benefit programs. We offer the following company benefits to eligible employees:

• Medical Insurance – 100% of the premium is company-paid for employee coverage

• Dental Insurance

• Vision Insurance

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Paid Time Off

• Paid Holidays

• 401k Retirement Savings Plan

• Long Term Disability – 100% of the premium is company-paid

• Casual dress code

• Growth opportunities

• Incentive Program

Posted On: Wednesday, April 10, 2024
Compensation: 50-65K