Sales Associate – Thousand Oaks, CA

Airpedic is a division within Custom Comfort Mattress that makes adjustable mattresses. Our family of brands takes pride in creating mattresses that are meticulously crafted locally in the USA, using premium materials, and ensuring quality sleep that fits you perfectly. This position is 100% in-office based out of our Thousand Oaks business office. Learn more: www.airpedic.com.

Custom Comfort Mattress was founded 30 years ago and continues to operate as a small family-owned business today. The company’s manufacturing facility is located in Orange County, CA with 8 retail showrooms across Southern California.

The ideal Sales Associate will be able to demonstrate the following:

• Assist customers with questions through inbound phone calls and emails about the product, including industry product knowledge.
• Be able to explain benefits as well as features that resonate with the prospect that he/she is speaking with.
• Provide excellent customer service including resolving complaints and create resolutions.
• Fit the customer by properly asking questions to ensure best fit is suggested.
• Respond to requests in a timely manner.
• Accurate order entry for all orders.
• Complete every transaction accurately, including but not limited to, explaining the process and lead time to customers.
• Coordinate with internal operations department such as the Logistics Manager.
• Create strong, lasting, profitable, relationships with each customer.
• Demonstrate confidentiality and attention detail as the position requires handling customers’ confidential information such as their address.
• Meet individual sales target and help meet the team’s overall sales revenue metrics.
• Demonstrate professionalism towards clients, vendors and peers.

Qualifications:

• Minimum two (2) years of experience in a customer service or consultative sales environment.
• Effective communication, including speaking, writing and active listening.
• Be available to work 40 hours per week with hours ranging from 8:00am-5:30pm, 5 days per week
• Availability for at least one weekend day per week highly preferred and quarterly holiday shifts. 
• Basic computer skills required including knowledge of Google Suite; NetSuite or other order entry software experience preferred
• Punctual with excellent time management and prioritizing abilities.
• Able to give and receive feedback and constructive criticism from a variety of channels.
• Great strategic planning and problem-solving skills.
• Strong attention to detail, collaboration and teamwork skills.
  

Compensation:

• $18-$21/hour depending on experience
• Eligible for Monthly Sales Incentives after 90 days through pooled team bonuses and spiffs that can range between $500-$2,000 monthly per person
• Total annual compensation with hourly pay and pooled bonuses averages $45,000 to $70,000+

Key Perks:

• 401(k) with employer match
• 5-day work week, 40 hours per week
• Medical/dental/vision benefits
• Vacation, Sick and Holiday pay

Posted On: Thursday, September 11, 2025