Kinder’s is seeking an experienced Customer Operations Manager who is passionate about being part of a team of hard-working people focused on bringing the future of flavor to consumers everywhere.

We are a fast-growing company working hard to bring amazing flavor solutions that are as exciting and delicious as they are simple to use to our consumers whether they are experienced cooks or first-timers in the kitchen. We are obsessed with quality and are 100% committed to being the most innovative company in any market we serve. Our mission is to bring awesome flavor to consumers whenever and wherever they are (seasonings, sauces, gravy, marinades, or anything else we can come up with). We have experienced tremendous growth over the last 5 years, but we think we are just getting started. We love our consumers and are fired up to be part of their flavor journey. And we need more great folks to help us continue to raise the bar for what they think is even possible in their own kitchens.

Today, we have over 100 products sold nationwide at retailers including Costco, Walmart, Sam’s Club, Whole Foods, Sprouts, Kroger, Safeway and many more. While we have been around for over 75 years, we have experienced explosive growth in the last 5 years and are now a top 5 brand in the U.S. in multiple flavor categories including seasoning blends, BBQ sauce, and wing sauce. To keep our momentum rolling, we need more passionate flavor advocates and builders to come and join our team and help us reach every kitchen across the U.S. and maybe even the world.

How you'll have an impact at Kinder’s: As the Customer Operations Manager for Walmart, you will be responsible for one of our largest, fastest growing businesses. What is unique about this job is that it is a general management role, not a sales role. The customer relationship will be owned by other members of the team, but this role will play a critical part in executing against customer deliverables.

What are the Key Responsibilities of this Role?

• Deliver profitable growth for Kinder’s by reporting on business performance, understanding key drivers and identifying gaps/opportunities for the Walmart business
• Work closely with Shopper Marketing team to ensure shopper/ trade marketing is executed. Enter and reconcile events in trade promotional management tool
• Work closely with Brand/Commercialization teams to support new product launches, ensuring customer needs and timelines are met
• Champion off shelf opportunities including managing features and merchandising partner execution
• Manage and identify international Walmart opportunities
• Assist with annual business planning, entering inputs in the planning tool and being able to explain the details behind growth assumptions
• Help with pulling together line review and innovation presentation materials

What You Bring to the Table

• Bachelor’s degree required.
• Minimum of 5 years of experience in the CPG industry with a focus on either marketing or sales.
• A proven track record of high performance.
• Self-Starter: highly motivated and competitive.
• Demonstrate a source of business knowledge and problem-solving capabilities (leverage insights, identify risks / opportunities, and recommend action-based solutions) supported by analytics.
• Experience working with Walmart or Sam’s Club preferred.
• Solid knowledge of PC applications (Word, Excel, PowerPoint) is required.
• Sound business judgment, problem-solving skills, and analytical expertise.
• Demonstrates Strong interpersonal, oral/written communication and presentation skills.
• Open to travel 10% of the time.
  

Things About the Way We Work

• No two days here are the same.
• We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here.
• We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow.
• We believe our job is to take smart risk, not to eliminate risk.
• We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart.
• We aren’t trying to be average – we want to do exceptional things and we are willing to work hard to achieve them.
  

Location & Travel

The preferred location for this position will be based out of our 20,000 sq. foot office in Walnut Creek, CA with a minimum requirement of 4 days a week in-office. We’re also open to Northwest Arkansas based candidates depending on qualifications. Additional travel will be required for this role on a periodic basis.

Posted On: Wednesday, December 4, 2024
Compensation: $120,000-$140,000+bonus+equity