Bilingual Tech Support Specialist

Hunter Gibbons - Marietta, GA

Hunter Gibbons has an open position for a Bilingual Tech Support Specialist. The right candidate must at least have tier 1 technical support experience and be fluent in English and Spanish.

 Education:

  • 4 years of experience in a help desk/call center.
  • High school diploma or equivalent work experience required.
  • HDI certified (customer service, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus.

Experience:

  • 1 year of experience with incident and problem tracking service management software.
  • Experience with SQL commands and database manipulation.
  • Experience with automated call distributor phone systems.
  • Experience with knowledge centered support (KCS) principles.
  • Familiarity with Linux Systems a plus.
  • Experience with troubleshooting network related issues (client connectivity).
  • Experience with Active Directory and Microsoft Office Products – O365 is a plus.

Abilities

  • Strong customer focus and orientation.
  • In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills.
  • The ability to listen, isolate the issue, research, resolve, and follow-up is essential for this position.
  • Candidates for this position should be familiar with incident ticketing software and processes.
  • Proven soft skills including strong courtesy and conflict management skills.
  • Strong written and verbal communication skills and be able to translate technical information to all level of users.
  • Strong problem solving and analytical skills.
  • Strong time management skills.
  • Self-motivated, detail-oriented and organized.
  • Ability to work independently and efficiently to meet deadlines.
  • Must be open to working weekends and after-hour shifts.

#ZR



Posted On: Friday, August 2, 2019
Compensation: $40,000 - $48,000.00



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