TalentBoost is now Ignyte AI
TRANSFORMING HEALTHCARE, ONE MEMBER AT A TIME
What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!
WHAT MAKES US STAND OUT…
Here at Point32Health our member services representatives are the backbone of the company. The value we place on our reps is at the highest level. Our representatives are our brand ambassadors and our members are taken care of everyday, because of this.
WHAT YOU’LL RECEIVE…
The experience and organizational knowledge you’ll gain as a member services representative serves as a flexible foundation for growth across the enterprise. You’ll receive paid training, career development and advancement opportunities, and a generous benefits package that includes paid time off, paid volunteer time off (up to 3 days annually), educational reimbursement, a company 401k match, medical benefits and more!
Full Time, Remote Position (must reside in CT, DC, FL, GA, IL, IN, IA, MA, ME, MD, MN, NC, NH, NJ, NY, OH, PA, RI, SC, TX, VT or WA.)
$19.00/hr. ($39,520 annually) + quarterly incentives after training
Class start date: 7/8/2024
Key Responsibilities/Duties – what you will be doing
WHAT YOU’LL DO…
In this role, you are responsible for providing accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers. You will seek resolution of complex customer inquiries, the facilitation of problem resolution, and meeting or exceeding customers’ expectations.
This role is equally challenging and rewarding. Within a high-volume environment, you’ll need to model and act as an ambassador for the company while solving complex health care inquires and a customer advocate to resolve escalated and complex issues. Undoubtedly the best part is that you'll be helping people every single day, while making a positive impact on their life. This role allows you to nurture your desire to help others and earn a living at the same time.
Specific responsibilities
Qualifications – what you need to perform the job
WHAT YOU’LL NEED…
Technical Skills:
Interpersonal Skills:
WORKING CONDITIONS
REMOTE REQUIREMENTS
CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Health is considered confidential. Will be exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy and department guidelines/policies and all applicable laws and regulations at all times.
Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities.
Scam alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org
This job has been posted by Ignyte AI on behalf of Point32Health. Ignyte AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of Ignyte AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.
Req ID: R8307