ImpactSearch Partners

Account Manager - Enterprise Solutions

ImpactSearch Partners - Chicago, IL

In this role, you will be charged with identifying and closing sales opportunities with the clients you manage. This includes contract renewals, up-sells, and cross-sells. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.

What You Will Be Doing

  • Call on existing clients in an effort to meet and exceed individual and department revenue expectations

  • Identify and close sales/business development opportunities such as renewals, but also growing accounts through up-sells and cross-sells with our existing Fortune 2000 clients

  • Pursue relationships with key decision-makers across client organizations to grow the company footprint within each account

  • Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the company's product and organization

  • Ensure customer issues are acknowledged and resolved in a timely manner

  • Develop and actively pursue a list of targeted Key Accounts and create individual plans of action to penetrate these accounts

  • Accurately forecast sales opportunities via pipeline report

  • Monitor and report sales activity within the system

  • Ensure that all accounts remain in good standing through consistent follow-up and communication

  • Perform other duties as assigned

What You Need for this Position

  • Bachelor’s degree preferred, or relevant work experience considered.

  • Minimum 7 years of proven customer-facing, inside sales, and account management experience (with revenue generation) experience in the software or related industry*

  • At least 1 year of recent experience managing accounts of large (e.g Fortune 2000) clients

  • Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment

  • Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, and closing contracts

  • Demonstrated track record of exceeding expectations against revenue goals

  • Moderate level of technical expertise (from a usability standpoint) and an interest in technology

  • Ability to pick up and maintain technical product knowledge quickly

  • Ability and willingness to travel approximately 30% of the time

*Relevant experience, while not limited to, might include selling CRM or CMS systems, ASP-based data systems, Travel or Meeting Planning Services.


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